Grace Boblick

Career Readiness Evaluator @ Braven

About

I thrive on building connections and driving meaningful change through my work in customer success and social work. With over 8 years of experience spanning behavioral health, education, the nonprofit sector, and now the Health tech space, I’ve learned that fostering relationships is at the heart of creating inclusive spaces that truly make a difference. My journey began with a Master’s in Social Work from the University of Illinois Chicago and has taken me through various roles where collaboration is key to success. In my recent position as a Customer Success Manager at Hazel Health, I had the opportunity to managed the client relationship of the rollout a behavioral health SaaS platform across over 200 schools within Chicago Public Schools. This experience taught me how aligning workflows with client needs can expand access to vital services for 15 million students. It's rewarding to see how technology can facilitate better outcomes for individuals seeking support. Before that role, I worked as a Data Operations Associate at University of Chicago Urban Labs. I led the coordination of more than 75 data sharing agreements, streamlining processes through careful project planning and risk management. This experience not only honed my project management skills but also deepened my appreciation for collaboration across diverse teams to drive impactful change. As a School Social Worker for several years in Cicero Public School District #99, I developed intervention programs for special education students and trained over 100 educators. Seeing firsthand how tailored services can transform students' lives has been one of my most gratifying experiences. Outside of work, I stay actively engaged in my community by volunteering with local organizations and connecting with others through neighborhood run clubs across Chicago. If you’re looking to connect about customer success strategies or share insights on behavioral health initiatives, feel free to reach out via email (gboblick@gmail.com)! Skills: Customer Success Management | Project Management | Strategic Partnerships | Data Operations | Behavioral Health | Education Support

Country

United States

City

Greater Chicago Area

Industry

Non-profit Organization Management

Skill

Artificial Intelligence (AI), Predictive Analytics, Software as a Service (SaaS), User Engagement Improvement, Customer Analysis, Business Metrics, Data Analysis, Performance Improvement, Data-driven Decision Making, Strategic Planning, Coaching Framework, Program Development, Engagement Strategies, Program Management, Customer Success, Data Operations, Community Engagement, Behavioral Health, Google Workspace, Canva

Experience

Career Readiness Evaluator

Braven

2024-8 - Present · 2 yrs 2 mos

Chicago, Illinois, United States

Facilitated structured feedback models for over 30 college students per cohort, enhancing their skill development and significantly improving goal attainment rates among first-generation college students. Implemented targeted coaching frameworks that increased student persistence outcomes by 25%, empowering participants to overcome barriers to academic success. Collaborated with educational institutions to refine career readiness strategies, ensuring alignment with student needs and enhancing overall program effectiveness.

Customer Success Manager

Hazel Health

2025-6 - 2025-10 · 5 mos

Chicago, Illinois, United States

Drove district partnerships and deployed a behavioral-health SaaS solution across 250+ schools serving 200K+ students, managing a $2-5M contract portfolio while ensuring customer success and alignment with district strategic plans, mental health initiatives, equitable access goals, and strategic planning. Spearheaded cross-functional collaboration with product teams to prioritize feature requests based on customer feedback, resulting in an enhanced user experience and a 40% increase in product adoption. Analyzed platform usage data, using CRM tools, to identify trends and patterns in student behavior, providing actionable insights to district leaders, connecting platform performance to operational outcomes and driving improvement in renewal readiness. Optimized consent process by analyzing drop-off in conversion rate from referral to care, collaborating with marketing to create takeaway materials, resulting in an 20% increase in consent rate. Developed 30+ dashboards and ad-hoc reporting tools to track key performance indicators and provide insights to stakeholders, resulting in more strategic decision-making.

Data Partner Success

University of Chicago Urban Labs

2022-11 - 2025-5 · 2 yrs 7 mos

Chicago, IL

Led cross-functional coordination of 75+ data sharing agreements by partnering with research teams and external agencies, streamlining multi-step review processes through structured project planning, risk management, and system tracking, preventing delays and improving operational transparency by 20% while enabling scalable adoption of new workflows.

School Social Worker

CICERO PUBLIC SCHOOL DISTRICT # 99

2018-8 - 2022-11 · 4 yrs 4 mos

Cicero, IL

Led development of inclusive intervention programs for Special Education, partnering with district leaders to optimize service delivery for 60+ students, while facilitating professional learning for 100+ educators on data-informed practices and social emotional learning; streamlined response workflows for high-priority behavioral escalations, improving intervention speed and reducing recurring incidents by 10%.