Gözde Baydar

I work within the Automation team established under Ericsson, focusing on analyzing automation needs, designing end‑to‑end validation flows, and preparing bilingual documentation. I collaborate with TTG Mobile teams to support the development of new automation solutions. Leveraging my expertise across CRM, DBS, and Billing domains, I contribute to improving process efficiency and strengthening cross‑team coordination.

I transferred to the Türk Telekom unit to support the large‑scale project carried out within the Netflix–Türk Telekom partnership, leveraging my experience and proficiency in English. Throughout the project, I took responsibility for coordination, stakeholder communication, and end‑to‑end process execution, ensuring that my capabilities as an analyst were effectively utilized in a broader and higher‑visibility environment. In addition, I had the opportunity to significantly deepen my expertise in Fixed Billing and provided consultancy support to the Accrual teams.

As a Business Analyst within Ericsson’s DBS organization, I provided consultancy support during the formation of Turkcell’s Digital Business Services domain. I contributed to the design of core workflows—including customer management, authorization flows, and operational approval processes—helping shape the foundational DBS process architecture. Within this scope, I also led the analysis and design of a new screen supporting customer authorization and approval steps.

Software Test Engineer at Turkcell SuperOnline CRM. Serving within the Customer & Corporate Solutions unit with a focus on Customer & Address Solutions, supporting alignment across business and technology stakeholders. Based at Turkcell Küçükyalı Plaza Headquarters.

Intern – SAP Applications Department Focused on SAP MM process analysis, contributing to requirement understanding and system process mapping within the SAP Applications function.

Intern – Server Management Services & Data Center Supported operational processes within Server Management Services and Data Center operations, contributing to infrastructure‑focused analysis and service continuity activities.

Department : Project Development

Department : Technical Service