Goutom Das

Junior Analyst @ Razorpay

About

👋 Hi, I’m Goutom Das, a professional in customer support and digital banking with over years of experience in Payment gateway, Banking, NBFC. I specialize in VKYC calls, internet audits, onboarding support. I am currently working at Razorpay I've worked with the brands like Slice small finance bank, Navi Finserv, 24/7.ai, and Teleperformance, delivering top-tier customer experiences across fintech and e-commerce domains. 📍 Based in Bangalore

Country

India

City

Bengaluru

Industry

Financial Services

Skill

Regulatory Reporting, Customer Relationship Management (CRM), English, Chat, LiveChat ChatBot, KYC Verification, Spoken English, Problem Solving, Oral Communication, Database Queries, Analytical Skills, Vkyc audit , Customer Experience, Customer Support, NBFC, Finance NBFC, vkyc , Good communication skill , Creativity Skills, Teamwork

Experience

Junior Analyst

Razorpay

2025-12 - Present · 10 mos

Bengaluru, Karnataka, India

KYC Associate

slice

2025-2 - 2025-12 · 11 mos

Bengaluru, Karnataka, India

KYC Associate & Internal Audit Professional | Ensuring Compliance & Risk Mitigatio

Senior Executive

[24]7.ai

2024-9 - 2025-1 · 5 mos

Bengaluru, Karnataka, India

KYC Associate

Navi

2023-9 - 2024-9 · 1 yr 1 mo

Bengaluru, Karnataka, India

VKYC-Audit Role: The VKYC-Audit role where I was focusing on overseeing and ensuring the integrity and accuracy of the VKYC process. The person in this role typically works to monitor and review VKYC operations and verify that the procedures are followed correctly. Monitoring VKYC Compliance: Auditing and reviewing VKYC cases to ensure that regulatory requirements are met and that the verification was done properly. Error and Issue Identification: Identifying any discrepancies, errors, or issues in the VKYC process, and helping to resolve them.