gordon grandy

Lead the Auction IT support staff throughout Canada in supporting day to day tasks as well as special projects.

Resolve customer service issues with regard to company and provincial rules and regulations. Upholding core company values and and customer service levels.

Survey and reported damage on cars so they could be re-sold.

Implement and support Hardware and software solutions at an Auto Auction with approx 200 employees. Service and install A/V systems for broadcasting sales on the internet. Maintaining Local Area Network as well as outdoor WiFi network covering 200 acres of land.

* Assist in wood flooring inspections. * Prepare and research wood floor problems and causes for reports. * Answer phones and asses customers needs pertaining to wood floor * inspections. * Accomplishments: *  Work with lead inspector to produce concise inspection, detailing any and all * concerns customers might have with their hardwood flooring on a strict schedule.

* Surveyed and reported damage on cars so they could be re-sold. * Trained new employees in Condition Report (CR) writing. * Oversaw computer network and assists in the implementation of new systems. * Accomplishments: *  Lead a cohesive team, working under tight schedules that maintained a consistent * track record of meeting and exceeding schedules. *  Assisted corporate IT in the local rollout of new hardware firewall, and dedicated * media servers. *  Maintained local network including lan, wifi, desktop, mobile phones, printers and * A/V equipment

* Taught English to kindergarten grades K1 to K3 (3 year olds to 6 year olds). * Instructed and advised staff on English use. * Shuttled back and forth with students to schools in Hong Kong from Shenzhen * China every school day. * Performed various IT tasks on the maintenance of their 15 computer network.

* Participated in conducting performances as a form of advertising for the school. * This also included free classes that were open to anyone as a public service. *  Had two television interviews with the TVB and ATV television networks in Hong * Kong. Each network produced a documentary segment that explored the state of * ESL education in Hong Kong and China.; Instructed English to children and adults in various centers throughout Hong * Kong such as the YMCA and Hong Kong Playground Association (HKPA). * Accomplishments: *  Did community volunteer work with both the YMCA and HKPA, providing free * English classes in mainland China.

* Oversaw the rollout of new technologies within the Halifax site; managed the * local computer network of 40 systems as well as the closed circuit security * television and P.A. systems. * Assisted the marketing department by designing and producing advertising * material for upcoming promotions. * Provided assistance and knowledge to other employees in the use office * applications.

* Responsible for supervising and motivating a team of five people. * Monitored and coached team members on the methods of producing effective * condition reports. * Provided guidance on cleaning cars to specific guidelines * Ensured that all weekly deadlines were met. * Accomplishments: *  Worked my way up from car washer to supervisor, then to inspector and finally to * the position of IT Site Administrator.

Teaching English as a Second Language

Teaching English as a Second Language