gopinath rajan

senior program delivery manager

About

A multi-skilled professional with a good track record of managing complex functional projects and reducing cost in various environments. Manage stakeholder expectations and willing to take full responsibility for the delivering of project objectives, with almost 12+ year experiences in management and technical expertise delivers strong solutions that solve business problems. Core Competency is my mix knowledge of Project, Incident, Problem and Change Management offers a proven record of making outcome-based decisions that drive business process improvements and system-wide standardization. Skilled in building great team and align their efforts with organization goals and proven record of bringing order to chaotic environment.

Country

malaysia

City

seri kembangan

Industry

information technology and services

Skill

leadership, program management, business process improvement, itil, cloud computing, change management, incident management, itil certified, it service management, problem management, service delivery, vendor management, infrastructure, information technology, telecommunications, agile methodologies, big data, scrum, account management, managed services, recruiting, project management office, project finance, it management, project delivery, it strategy, consulting, solution architecture, business development, project planning, data center, project management, integration, cisco technologies, customer service, management, design thinking, team management, negotiation, cloud applications, escalations management, networking, devops, crowdfunding, internet of things, cloud computing iaas, third party vendor management, team leadership, cross functional team leadership, service improvement

Experience

ecommerce project manager

accenture

2016-5 - 2016-12 · 8 mos

senior network engineer

at&t

2010-1 - 2010-11 · 11 mos

Conversant in the use of the Incident and Change management processes according to ITIL model and the SITI tools in this area. - Organize regular individual meetings with individual team members, including as well regular performance appraisals, creating new process for engineer and etc. - Working with 3rd party Telecom service providers to troubleshoot issues within the client's telecom on different type of link such as Frame relay, ATM, TCP/IP, ISDN and troubleshooting techniques on the various service offerings. - Have regular manage ongoing conference call with internal and external clients to resolve high priority issue. -Troubleshooting the Network devices and circuits using Network monitoring tools and device access to react to issues appearing in the infrastructure. -Working with diffferent type of WAN protocol such as ospf, bgp and etc. - Assist with the recruitment & training process.

technical support

ibm

2008-6 - 2008-9 · 4 mos

project and program delivery manager

accenture

2016-11 - 2017-3 · 5 mos

* As senior project delivery manager i oversee multi-disciplinary function specializing in Software & Infra services for one of the Top Telecommunication company in Malaysia. Managing multiple project worth more than 100 Million across multiple platform (Ecommerce, Middleware, IBM CMS, Cloud & Infrastructure, big data and digital transformation) * Managing Customer C- Suite relationship & Directly reporting under ASEAN MD. * Responsible to govern entire Project, IT management, Managed Services, Finance, Delivery & Governance. * Providing New Solution & Consulting to client to achieve their business goal. * Managing & Meeting Accenture quarter on quarter financial target & improvements through budget rationalization and cost optimizations. * Working with ASEAN sales team to make pursue new deal

production environment and project manager

hewlett-packard

2012-1 - 2015-5 · 3 yrs 5 mos

senior network engineer

hewlett-packard

2010-11 - 2012-1 · 1 yr 3 mos

network engineer

hewlett-packard

2009-1 - 2010-1 · 1 yr 1 mo

* Responsible for 2nd level Incident Management Services provided remotely * Provide engineering, administration, systems maintenance, and 2nd/3rd level support of the customers Active Directory-based LAN/WAN environment. * configure cisco voice phone * Perform troubleshooting on CISCO Routers, CISCO Firewalls, Switches, wireless device, Checkpoint Firewalls, Load Balancers. * Administering large-scale and complex WAN network, transmission and routing protocol (EIGRP, OSPF, BGP, MPLS, VOIP, ATM, VPN, POS, SONET, Frame-Relay, QoS)

marketing manager

seven valley employment agency

2006-1 - 2007-12 · 2 yrs

* In filling entry-level jobs, many employers seek from foreign country wanted to work in malaysia find job for them. * Taking order from factory around malaysia and supply the right workers for the right position * give workers and company advised which type of workers should take and what kind of salary they should give and so on.