Gopa Thakur

Top Partner Manager, India @ Google

About

In Google as the Lead for Google Ads Agencies, US market | IIM Ahmedabad | Active Career Coach both inside and outside Google | Certified in Design Thinking for Innovation | Well-Being Coach | Facilitator for various training & activities @Google and outside | Multiple Google Awards Winner | I am a passionate and results-based Google Ads sales & operations leader with 17+ years of experience in building and scaling customer success programs across diverse industries, including Ad Sales and Operations. Throughout my career, I've gained expertise in transition and growth strategies, having successfully set up and scaled businesses across various APAC markets & I am currently managing the US agencies domain. I am particularly driven to empower women in business to achieve their full potential & coach them to own their career. I am also a huge advocate of well-being- both physical and mental & coach people on how to balance work & life.

Country

India

City

Delhi

Industry

Online Media

Skill

Sales Planning, Strategic Partnerships, Strategic Communications, Operations Management, Customer Service Management, Transition Management, Business Planning, Business Continuity Planning, Sales Operations, Deii (Diversity, Equity, and Inclusion), Communication, Facilitation, Sales, Sales Management, Account Management, Business Development, Strategic Thinking, Customer Onboarding, Design Thinking, JavaScript

Experience

Top Partner Manager, India

Google

2026-4 - Present · 6 mos

Gurugram

I’m thrilled to share that I’m taking on a new 20% project at Google as a Top Partner Manager! In this new capacity, I’ll be leading cross-Alphabet strategic partnerships with some of India's top financial institutions & drive commercial growth for both parties. A major part of this project involves leading the AI workstreams, mapping out how agentic systems can revolutionize the BFSI space.

SMB Growth Team, Agencies' Lead, US

Google

2025-7 - Present · 1 yr 3 mos

Gurugram, Haryana, India

My team (190+ team members) is dedicated to empowering US-based agencies, from long-tail to high value partners. We manage a dynamic portfolio of 25,000+ agencies each quarter, driving success through (quota based) revenue growth and product adoptions for our clients.

Scaled Customer Onboarding, India Head

Google

2020-4 - 2025-7 · 5 yrs 4 mos

India

Manage Google's customer onboarding (120+ members)team. I specialise in successfully scaling pre-sales and revenue driven sales onboarding programs for India currently and various APAC markets including Greater China. I have proven track record of being the "fixer" for any team through various innovative onboarding initiatives (fixing process inefficiencies, smoothening out sales workflows, running initiatives for higher contacts for cold outreach). All of these led to a $$$M annual revenue turnover for the team & 550% growth of the team in 5 years. I successfully streamlined the onboarding process and implemented effective customer retention strategies to reduce churn & improve CLTV.

Sales Manager- Customer Acquisitions & Onboarding for India, Korea, SEA, Thailand, Vietnam, Gr China

Google

2018-5 - 2020-3 · 1 yr 11 mos

Gurgaon, India

Was responsible for setting up the "Feet on Street" Sales team in Greater China. Helped with the transitioning of the business from Malaysia to China. In addition, also managed a team responsible for acquiring and onboarding new customers across various South-East Asian markets. Consistently exceeded sales targets throughout the tenure. Developed and implemented a new onboarding program that significantly improved onboarding completion rates for a specific target audience. Secured a notable number of new enterprise clients for Google within the APAC region.

Manager, AdWords Customer Experience

Google

2016-8 - 2018-4 · 1 yr 9 mos

Managed a team of customer experience specialists focused on AdWords (now Google Ads) users. Implemented improved support strategies and training initiatives that resulted in a marked increase in customer satisfaction scores. Reduced customer support tickets through proactive customer education programs.

Strategist at Google

Google

2011-2 - 2016-8 · 5 yrs 7 mos

Gurugram, Haryana, India

Developed and implemented impactful digital marketing strategies for a wide range of clients across various industries. Utilized Google Analytics and Google Ads to help clients achieve significant results in key areas (e.g., website traffic growth, conversion rate improvement). Secured a number of high-profile clients for Google's advertising solutions.