john gomez

solutions architect managed detection and response

About

I am a motivated Information Security Sales Engineer with more than 10 years supporting B2B teams to generate revenue and increase market share for organizations within the Managed Security Service (MSS) sector. Subject matter expert of SOC-as-a-Service, Incident Response (IR), and threat intelligence solutions. Adaptable team player with passion and talent for aligning security architecture, plans, policies and procedures with security standards and operational goals. Willing to travel globally up to 40% of the time. Subject Matter Expert (SME) of Symantec Cyber Security Services (CSS) portfolio: Managed Security Services (MSS) Managed Endpoint Detection & Response (MEDR) DeepSight Intelligence Services Managed Adversary Threat Intelligence Incident Response (IR) Managed Network Forensics w/ Security Analytics (MNF)

Country

united states

City

tampa

Industry

computer & network security

Skill

security, network security, dhcp, enterprise software, wireless networking, networking, computer security, ids, storage, information security management, hardware, symantec endpoint protection, servers, technical support, active directory, account management, information security, windows server, firewalls, network administration, itil, managed security services, intrusion detection, service delivery, ips, disaster recovery, customer service, sas70, penetration testing, endpoint security, customer relations, technical training, governance, relationship management, manage client relationships, customer success, mentoring, tcp/udp, gsec, client liaison, client representation, customer advocacy, security incident response, security policy, vulnerability management, cyber defense, access control, windows security, python, reiki

Experience

principal service manager

symantec

2012-4 - 2014-8 · 2 yrs 5 mos

client services account manager

symantec

2011-2 - 2012-4 · 1 yr 3 mos

instructor

the sage group

2010-9 - 2011-2 · 6 mos

* Evening class Instructor for CompTIA A * Net * and CCNA courses

remote product specialist and backline support engineer

symantec

2007-12 - 2011-2 · 3 yrs 3 mos

Provided tier 3 global support of Symantec Sygate Enterprise Protection, SEP 11, and SNAC enterprise software and proprietary hardware. Reproduced customer reported issues in lab network environment to identify and report software defects. Co-ordinated internal and external stakeholders - including Program/Product Management, Support, Engineering etc - in order to diffuse and resolve high priority customer situations. Worked 24/7 (and on-call) with customer and developers on critical production-impacting issues. Acted in a senior mentor/leadership role within the Global Tier 3 support team for the Endpoint Security and Network Access Control products. Specialized in working with LAN, Gateway, and DHCP Enforcer Appliances.

it consultant

aurora solutions

2006-7 - 2008-1 · 1 yr 7 mos

In-home PC Repair, Networking (Wired, Wireless), Software Install, PC Setup and configuration

systems support analyst ii

impax laboratories

2006-1 - 2007-12 · 2 yrs

Provided tier 2 & 3 support of all IT infrastructure systems including LAN Infrastructure, servers, end user equipment and telecom hardware. Assisted in the design and implementation of IT Infrastructure related projects. Provided strategic planning to leverage technology and develop business solutions to meet the changing needs of the company.

systems administrator

alain pinel realtors

2001-10 - 2006-1 · 4 yrs 4 mos

Responsible for all infrastructure issues related to network, desktop, and servers for the 7 East Bay Office Sites. Provided LAN support, managed server storage and backups. Achieved significant improvement of departmental efficiencies through in-depth process analysis. Responsible for equipment configurations, hardware replacement, and end-user documentation. Provided end-user desktop & laptop support, as well as training in Microsoft Office suite. Implemented company-wide software upgrades and zero-day virus patches. Maintenance of Active Directory and Group Policy on Windows Server 2003 Servers.

junior systems engineer

aeris communications

2001-6 - 2001-8 · 3 mos

Monitored device activity using SS7 and IS41c protocols in 24x7 NOC. Provided on-call support for complex and critical issues involving wireless cellular-based radios in the field.

solutions architect managed detection and response

accenture

2020-5 - Present · 6 yrs 5 mos

founder and transpersonal wellness advisor

metagene health

2013-7 - Present · 13 yrs 3 mos

* Metagene Health is about empowering YOU to live a healthier lifestyle. Motivating individuals to achieve their goals of superior health & wellness. * Promoting a conscious community using the following methods: * Sacred Sexuality * Urban Tantra * Theta Healing * Reiki * Essential Oils (doTERRA/Young Living) * Transpersonal Development * Contact via Facebook facebook.com/metagenehealth or e-mail johnnyg@metagenehealth.com to schedule a private session. * CONNECT WITH YOUR TRUE SELF * Expand Your Awareness | Live Masterfully | Love Consciously * Allow Metagene Health to guide you through the evolution of your 4-Body system (Mind/Body/Spirit/Emotion) and Connect with your True Potential by Stepping INSIDE™: * INviting new opportunities to step out of your comfort zone, * Searching within * Identifying the habits/blocks/past experiences that hold you back from realizing your true self * Doing the work to love your true self, and * Enjoying living in a state of BE-ing within your true self.

official spokesperson

sprout shooters

2016-9 - 2017-2 · 6 mos

Concentrated Sprout Juice! Sprout Shooters is a high energy superfood, straight from our farm to your pocket. Super Sprouts add boundless energy and unparalleled nutrition to your life. Healthy people on the go need simple, fast, clean, and fresh ingredients. www.sproutshooters.com

soc specialist senior systems engineer

symantec

2017-8 - Present · 9 yrs 2 mos

senior principal service manager

symantec

2014-8 - 2017-8 · 3 yrs 1 mo

Dedicated Managed Security Services (MSS) Technical Account Manager (TAM) operating as the primary trusted security advisor and service management liaison (post-sale) to assigned Fortune 500 MSS clients, driving accountability across the Managed Security Services Provider (MSSP) delivery organization to ensure a high level of customer satisfaction is achieved and maintained. Primary goal is to develop and maintain a Security Advisor relationship with the client (Director/CISO/CIO) and ensure client satisfaction with service delivery, operations, quality & assurance, resulting in business expansion and renewal of service agreements. Proactively keep key MSS stakeholders abreast of current client temperature by authoring comprehensive and productive recaps to crucial client conversations and Service Reviews.