Kleber Gomes

• Responsible for managing ODM, Blueworks Live and RPA support teams • Responsible for Incident management, KPIs and SLA delivery • Responsible for IT Customer management and new business identification • Responsible for Customer relationship

• Responsible for managing a multidisciplinary RPA support team • Responsible for Incident management, KPIs and SLA delivery • Responsible for IT Customer management and new business identification • Responsible for Customer relationship • Responsible for standardization of WDG RPA support to meet IBM global model

Responsible for vendor relationship focusing on: > KPI and SLA review > Contracts management > Financial management Responsible for reviewing, creating and updating the IT processes Responsible for financial auditing Responsible for Asset and Obsolescence management

Responsible for delivering Infrastructure Security services across Americas (North, South and Central). Establish and improve relationship with key users, stakeholders and identify opportunities to strengthen company's security surface without disrupting the business/production. Services included are: SOC Management Firewall and Proxy environments Data Loss Prevention Network Access Control End Point Encryption and Antivirus Security Compliance

Managing Infrastructure Operations at Capgemini, covering all offices in North, Central and South America. Handling day to day operations, escalations, major incidents and financial control for Capgemini's infrastructure.

• Managing abroad team to support Capgemini infrastructure in US, Canada, Mexico, Guatemala, Argentina and Brazil. • Delivering value to key users and account teams • Ensure GNOC, Field Services and Service Desk provide best in class service • Ensure GNOC, Field Services and Service Desk adhere to SLA and cost targets • Look for opportunities to provide even greater value through process, technology and people investments. • Accountable for Transition, Transformation and large Change Orders • Process (ITSM) Execution • Capacity Planning (Human), responsible for resource planning & consumption

Technical and administrative coordination of: • Wintel (Microsoft Specialists and technicians) team • Network team • Information Security team Main achievements: • Creation of a structured multi-level network team. • Documentation methodology deployment • Management of “S.W.A.T” multi-disciplinary team to deal with high crisis events and preventive environment administration.

Tower Coordinator Technical and administrative coordination of Backup and Restore department. Main Achievements: • Integration of different teams under the same management • Deployment of a 24x7 delivery model ATL – Account Technical Leader Technical Coordination of Windows, Unix, Network and Storage team for CETELEM account and also responsible for customer relationship with HP technical areas, both ongoing and project. Main Achievements: • CETELEM’s datacenter migration from Recife-PE and São Paulo to HP Datacenter. • Training HP staff to support and manage CETELEM environment • Deploy of Capacity, Continuity and Availability process to CETELEM account

Technical Coordination of a multi-skilled team that managed the physical and logical CETELEM-BGN’s Datacenter infrastructure. Third and fourth level support on Microsoft technologies such as Server Operating Systems, virtualization, firewalls and network. Main Achievements: • Planning and deployment of Hyper-V infrastructure • Planning and deployment of High Availability internet connection • Design of multi-layered firewall architecture • Planning and deployment of Exchange Server 2007 infrastructure

Responsible for supporting the network and operating systems on Unisys major bank customer as BASA and BEM.

Coordenador de suporte técnico telefônico para Usuários de Internet