Golam Zilani

• ITAM Product and Roadmap: Managing end-to-end lifecycle of 1,000+ of several IT products and tracking end-to-end ownership of the IT Asset Management (ITAM) product. Regularly monitor the ITAM product for accuracy and consistency, identifying and addressing any discrepancies. • Strategy: Designing, developing, and implementing a comprehensive IT asset management program covering the full asset lifecycle from procurement to retirement. Coordinated procurement, Incident Management and Service Desk to ensure in-warranty assets were routed to vendors for repair, avoiding unnecessary internal spending. Coordinated RMA and replacement processes, updating asset records and maintaining repair history documentation. • Inventory: Maintain accurate asset tracking and establish a centralized, accurate inventory of hardware, software, licenses, and peripherals across several locations over 40,000 IT Hardware and 1,000 Licensed Software to optimize stock levels, track and reconcile. • Collaboration and Compliance: Collaborating with IT Finance & Budget, IT ServiceDesk groups to integrate asset management processes. Ensured software license compliance and supported internal and external audits, reducing audit risk and penalties. Identified underutilized software and hardware, delivering certain amounts of cost savings annually. • Standards: Supervises, schedules, evaluates, and monitors support to IT ticket workload. Develop training and materials to educate employees on ITAM policies. Conducted regular audits and maturity assessments, addressing gaps and improving data accuracy, controls, and processes.

• Tracked and reconciled hardware and software inventory across multiple locations. Directed full lifecycle of IT hardware and software, from procurement to disposal, ensuring alignment with business needs. • Generated asset reports and dashboards for leadership review and collaborated with finance and business units to forecast hardware needs and contribute to annual budgeting. • Maintained detailed asset records in the CMDB, ensuring accurate tracking for audits and compliance. Developed and executed hardware refresh cycles, optimizing asset utilization and minimizing downtime.

 Planned, researched, tested, and implemented software and system applications. Assisted technical support in person via phone or remotely for Windows and Mac OS based endpoints using LogMeIn & TeamViewer  Deployed & Install desktop / laptop with domain configure. Organized application Active Directory  Performed diagnostics and troubleshooting of system issues, processed tickets. Escalated & transferred tickets as needed for level 2 or 3 support.  Installed software remotely. Achievement: Received bonus for provided highest technical support in limited time frame. Assisted the Help Desk Manager with daily operations. Monitored ticketing system.

 Performed diagnostics and troubleshooting of system issues, processed tickets for level 2 or 3 support.  Installed software remotely. Monitored ticketing system. Assisted the IT Manager with daily operations.  Achievement: Received bonus for provided highest technical support in time frame.  Installed cabling systems, wires, control systems, & media equipment related to technical & IT equipment.

 Supervised computer lab with technical issues, desktop, laptop & hub configurations.  Installed & supported IT components for end users. Maintenance & repair of equipment.  Provided technical support for encrypted emails, service tickets.