Golam Asif Rahman

My Key Responsibilities: Sales Strategy & Execution: Developed and implemented strategic telemarketing campaigns, resulting in a 15% increase in qualified lead generation over two years. Operational Management: Oversaw the daily operations of the sales development team, optimizing workflows and ensuring adherence to sales protocols, CRM usage (e.g., Salesforce/HubSpot), and data integrity. Performance Monitoring & Reporting: Managed key performance indicators (KPIs) such as call volume, conversion rates, and pipeline velocity, presenting detailed performance reports and forecasting to senior management weekly. Team Leadership & Training: Recruited, trained, and mentored a team of 10+ telemarketing and sales development representatives, focusing on scripting, objection handling, and product knowledge. Process Improvement: Identified and implemented automation opportunities within the sales process, reducing administrative time by 20% and increasing team efficiency. Compliance & Quality Assurance: Established and enforced quality assurance standards for all outbound calls, ensuring compliance with telemarketing regulations and maintaining a high level of customer service. As the Telemarketing and Sales Operation Manager, I was responsible for the strategic direction and daily operation of all outbound sales activities. This included designing high-yield telemarketing campaigns, managing the performance and training of the sales development team, and leveraging CRM data to optimize conversion funnels and ensure seamless integration between sales strategy and execution across all media channels.

In my role as an Assistant Supervisor, I oversee and support a team of 30-50 telesales professionals, ensuring effective management and success across multiple campaigns. Key responsibilities include: Large-Scale Team Coordination: I ensure all team members are aligned with campaign objectives, fostering smooth collaboration and maintaining clear communication across the team. Performance Tracking and Feedback: I closely monitor daily performance metrics, providing timely feedback to drive team productivity and adherence to quality standards. Training & Professional Development: Supporting new hires and ongoing training, I help team members continuously develop their skills, ensuring high-quality client interactions and sales effectiveness. Campaign Strategy Execution: Working alongside the supervisor, I facilitate campaign strategies, ensuring each member understands their role in meeting overall targets. Conflict Resolution and Team Morale: I address challenges quickly, promoting a positive environment and resolving conflicts to keep the team focused and motivated. Detailed Reporting & Supervisor Updates: I prepare detailed progress reports for the supervisor, noting successes, areas for improvement, and strategic adjustments to maximize team impact.

As a Floor Manager, I am responsible for overseeing the entire sales floor, managing multiple teams to ensure seamless operations and optimal performance across all telesales campaigns. My key responsibilities include: Overall Floor Supervision: I coordinate the daily activities of team leaders and their teams, maintaining a well-organized and focused work environment to meet performance goals. Performance Optimization: By monitoring and analyzing real-time metrics, I identify trends and implement strategies to enhance productivity and quality, ensuring each campaign achieves its targets. Cross-Team Coordination: I facilitate communication across teams to maintain consistency and ensure that all campaigns align with client expectations and strategic goals. Training & Leadership Development: I oversee the training of new hires and the ongoing development of team leaders, fostering a high-performance culture and preparing team members for future leadership roles. Issue Resolution and Team Morale: I promptly address any challenges or conflicts on the floor, promoting a positive and motivated work environment that encourages collaboration and success. Client Interaction & Reporting: I serve as a key contact for clients, providing regular updates on campaign progress and insights. Additionally, I prepare comprehensive reports that detail campaign performance, recommendations, and areas for growth.

During my BBA in Marketing from National University Bangladesh, where I earned a CGPA of 3.2, I gained foundational skills in marketing strategy, consumer behavior, and brand management. This program taught me to apply marketing concepts practically through case studies and hands-on projects, which strengthened my analytical skills and ability to interpret market trends. Collaborative assignments and presentations improved my communication and teamwork abilities, while data-driven projects refined my problem-solving and strategic planning skills. Additionally, I learned to adapt and think creatively, essential for addressing evolving market needs. My academic journey not only deepened my knowledge of marketing principles but also instilled a resilient work ethic and a commitment to continuous learning, all of which have prepared me to navigate and contribute effectively in dynamic, client-focused environments.