Gokul K. Ullasan

• Led digital transformation initiatives by converting manual business processes into scalable digital applications and automated workflows • Managed end-to-end ERP & CRM implementation, including requirement gathering, solution design, testing, and deployment • Drove digital adoption across teams by conducting user training, enabling smooth onboarding, and ensuring effective system utilization • Collaborated with cross-functional stakeholders to identify process gaps and translate business needs into technology-driven solutions •Coordinated with internal teams and vendors to deliver projects on time and ensure seamless system integration • Improved operational efficiency by automating key processes, reducing manual effort, and enhancing data accuracy • Monitored system performance and usage, driving continuous improvements and process optimization

Collaborated with a dynamic team on two live projects aimed at expanding market reach and enhancing customer insights. Recruited and onboard retail shops to participate in market research initiatives, ensuring a diverse and representative sample. Conducted daily surveys and observational studies tailored to client specifications, gathering critical data on consumer behavior and preferences. Demonstrated strong organizational skills and attention to detail in managing project timelines and deliverers.