Goh Chong Wooi

Performing General Management in Facilities, Energy, Maintenance, Housekeeping, Security, Operations, Finance, Store, I.T., Purchasing and Administration of Retail Mall, Office Tower, Shop Houses and Apartments in KL Plaza. In addition, planning and manage upgrading works in building facilities and architecture works for the 35 years old building.

a) Manage Operations, Engineering, Facilities and Maintenance team by providing technical support on daily operations (SStwo Mall, Penang Island Plaza and Penang 1st Avenue). b) Plan and develop effective & efficient processes, standards and policy for Operations, Engineering, Facilities and Maintenance divisions. c) Planning and developing effective & efficient energy management processes to reduce energy wastage.

a) Manage general building operation team including Engineering, Customer Services, Security, Car Park, Fire Safety, House Keeping, Fit Out, Project, Purchasing, Warehouse, Finance and Human Resources. b) Manage necessary operational relationships with business, 3rd parties, contractors and suppliers. c) Organize, execute and manage building upgrading plan for Air-conditional, Plumbing, Ventilation, Fire Protection, Elevator and Building Automation Systems. d) Execute and manage building upgrading plan for core areas’ corridor, toilets and lift lobbies. e) Manage expanses and make budget planning for operation and upgrading project costs. f) Developing, communicating strategy, and promote the Quality Management System throughout all operational departments in Building Management team. g) Planning and developing effective & efficient processes to reduce business impact on the environment by using less energy, less water and reducing, re-using and recycling waste. h) Resources planning and Manpower development.

a) Plan and develop effective & efficient processes, standards and policy for Engineering, Facilities and Maintenance divisions. b) Developing, communicating strategy, and promote the Quality Management System throughout the department. c) Set key performance indicator to service contractors. Ensure contractors deliver quality services to all Tesco stores. d) Planning and developing effective & efficient processes to reduce business impact on the environment by using less energy and reducing, re-using and recycling waste. e) Support the Projects Department to deliver efficiency & effectiveness mechanical and electrical installations for Tesco stores. f) Forecast and manage cost centre expenditure within budget, exercising effective use and control.

a) Manage and promote facilities management services. b) Maintain and build good rapport business & public relationship. c) Manage and operate the Property Maintenance Department (of House Keeping, Security, Car Park and Landscaping services). d) Budget planning and expenditure control. e) Manage the Service & Maintenance Contracts inclusive tender process. f) Manage store inventory and procurement process for stock replenishment. g) Building upgrading for Uptown 1 & 2 (M&E and civil architecture works). h) Set up new ISO compliance SOP for maintenance and operations. i) Manage and monitor Quality Improvement Process (QIP) for house keeping, maintenance, store and admin works. j) Employees’ development strategy. k) To provide advisory services on security, safety, house keeping, M&E services, property maintenance and facilities management to other companies within the SHC Group.

a) Budget planning and expenditure control. b) Utility management and data keeping. c) Plan maintenance and facility management for all automation control, security, fire safety, M&E and civil architecture works (Mega mall & Offices). d) Manage service & maintenance contracts inclusive tender process. e) Manage M&E services refurbishment and upgrading works. f) Fit Out and leasing coordination work. g) Provide technical consultancy to Security and Car Park Department on security and safety matters. h) Plan maintenance and facility management (Mega mall, Office Buildings & The Gardens). i) Energy saving and energy efficiency management. j) Employees’ development (set up a new maintenance team for The Gardens Mall). k) Employees counselling and disciplinary action.