Gloria Shrisunder

Customer Success Analyst @ GlobPey

About

I've always been the person who wants to know the "why" behind the numbers -not just what happened, but what it means for the customer on the other end of it. Most of my work has been in fintech and payments. At GlobPey, I worked as the primary point of contact for 50+ merchant accounts, handling onboarding, digging into transaction data, troubleshooting payment issues, and figuring out why the same problems kept resurfacing. The analytical side and the client side weren't separate things for me; they fed into each other. I helped reduce repeat support tickets by 15% and cut average resolution time by 20%, mostly by understanding what was actually going wrong, not just fixing it in the moment.Before that, I built performance dashboards at Invited across 150+ private clubs and ran data pipelines at Amino Transport that cut reporting time by 75%. Across all of it, the work I've found most satisfying is when I'm close enough to the customer to understand the problem, and analytical enough to actually solve it. I'm drawn to roles where those two things overlap- customer success, insights, coordination, anything that sits at the intersection of client relationships and data. MS in Business Analytics, UT Arlington · BE in Information Technology, Fr. C. Rodrigues Institute of Technology Tools: Power BI · SQL · Excel · Salesforce · Jira · TableauIf that sounds like a fit for your team, I'd love to connect. 📧 gloriashrisunderjm@gmail.com

Country

City

United States

Industry

Computer Software

Skill

Stakeholder Management, Customer Onboarding, Cross-team Collaboration, KPI Reporting, Customer Insight, Business Process Improvement, Jira, Customer Success, Customer Relationship Management (CRM), Salesforce.com, Microsoft Excel, Collaborative Problem Solving, IT Business Analysis, Sales Management, Database Management System (DBMS), Artificial Intelligence (AI), Python , Statistics, Project Management, SQL

Experience

Customer Success Analyst

GlobPey

2025-3 - Present · 1 yr 7 mos

Plano, TX

• Managed end-to-end support for 50+ merchant accounts as the primary point of contact- resolving payment processing errors, settlement discrepancies, and onboarding issues within a 24-hour SLA. • Analyzed 1,000+ monthly transaction records and CRM data to identify recurring failure patterns- drove a 15% reduction in repeat support tickets and a 20% improvement in average resolution time • Partner with IT, Finance, and Compliance teams to resolve complex customer-impacting issues • Built merchant-facing documentation, FAQs, and internal knowledge resources that cut inbound ticket volume and improved self-service adoption across the account base.

Business Intelligence Analyst

Invited Clubs

2025-1 - 2025-3 · 3 mos

Irving, TX

• Analyzed member behavior and revenue data across 150+ private clubs using Power BI and Excel- insights directly shaped executive decisions on engagement strategy and financial forecasting. • Standardized reporting metrics and KPIs across the organization, replacing ad hoc reports with consistent dashboards- eliminated 40% of manual reporting effort across customer-facing teams.

Data Analyst

Amino Transport

2024-1 - 2024-5 · 5 mos

Southlake, TX

• Built and maintained ETL pipelines in SQL to manage shipment, inventory, and carrier datasets- cut data retrieval time by 75% and improved cross-team data accessibility. • Developed data models in Tableau and Excel to monitor fleet performance and optimize delivery routes- boosted reporting accuracy by 80% and reduced operational blind spots.

Digital Coordinator

Fielder Church

2023-9 - 2024-1 · 5 mos

United States

•Redesigned reporting workflows using Azure Cloud SQL Server- improved data retrieval efficiency by 25% and contributed to a 30% improvement in data-driven decision-making. • Grew audience engagement by 40% through targeted content strategy across social and YouTube, using Google Analytics and Meta Ads data to inform creative decisions.

Capstone Project

Neuro-Insight

2023-1 - 2023-5 · 5 mos

Arlington, TX

•Built a multimodal video analytics platform integrating Google Cloud Video Intelligence, AssemblyAI, and Dolby.io- achieved 88% accuracy in speech transcription, shot-change detection, and music analysis for ad content. •Extracted and synthesized actionable insights from advertising content to support data-driven creative decisions for the production team.

Student Assistant- Building Manager

The University of Texas at Arlington

2021-10 - 2022-12 · 1 yr 3 mos

Arlington, Texas, United States

•Orchestrated seamless execution of events and initiatives, ensuring a 100% adherence to protocols and standards. •Spearheaded a transformative leadership approach that resulted in an impressive 80% performance improvement within the team. •Demonstrated a keen eye for detail in managing the documentation of comprehensive reports on operations, challenges