Gloria loimali

Managed the company inbox by organizing emails, prioritizing communications, responding to client inquiries, and maintaining an efficient workflow. Coordinated executive calendars, scheduling appointments, meetings, and reminders to support daily business operations. Maintained accurate client records within JobNimbus CRM, ensuring data integrity and proper documentation. Delivered exceptional customer support via phone and email, addressing inquiries and providing updates on services and insurance claims. Conducted proactive client follow-ups to ensure timely communication, resolve concerns, and maintain strong client relationships. Assigned and managed incoming leads within the CRM, collaborating closely with the sales team to ensure prompt follow-up and conversion opportunities. Liaised with insurance companies to obtain claim information and update client records with accurate details. Prepared and maintained Excel spreadsheets and reports to monitor client data, operational performance, and key business metrics. Organized, uploaded, and maintained client documentation within Google Drive and CRM platforms to ensure accessibility and compliance. Generated detailed reports from JobNimbus to support operational tracking, performance analysis, and leadership decision-making. Conducted online research and handled ad hoc administrative projects to support executive and organizational objectives. Streamlined administrative processes and improved workflow efficiency through effective organization and attention to detail. Collaborated with cross-functional teams to ensure seamless communication, service delivery, and client satisfaction.

Provided high-level administrative support across remote and in-office environments, managing calendars, scheduling meetings, coordinating travel, and preparing client documents. Served as the primary point of contact for clients, handling communication through email, phone, and WhatsApp, while ensuring timely responses and issue resolution. Supported the onboarding of new clients by preparing contracts, inputting data into CRM systems, and ensuring accurate record keeping. Used tools like Asana, Google Workspace, and Excel to manage projects, organize files, and streamline internal processes. Maintained digital and physical filing systems for reports, meeting notes, and client correspondence to support quick retrieval and compliance. Built strong client relationships by offering consistent follow-up, clear communication, and dependable support, helping boost satisfaction and retention. Contributed to operational efficiency by coordinating with cross-functional teams and proactively identifying and resolving workflow gaps.

Responded to a high volume of customer inquiries across phone, email, and WhatsApp, resolving over 90% of cases within 24 hours. Used Google Sheets and CRM tools to track customer data, follow up on service issues, and ensure smooth communication across teams. Maintained and updated accurate customer records, ensuring consistency in order processing and communication history. Coordinated with the logistics and warehouse teams to track order fulfillment, resolve delivery issues, and schedule timely dispatches. Supported sales and operations teams with order processing, scheduling, and reporting contributing to improved workflow efficiency. Provided professional, courteous service both remotely and in person, contributing to increased customer retention and satisfaction.

Managed all court work related to children and ensured well being of children in care. Ensured optimal quality of services provided to clients. Provided services to all children and families and ensured compliance to all legislations and child care policy. Maintained and prepared reports in all Child Protection Conferences attended. Provided social service assistance to all clients with help of council and independent agencies. Participated in various child protection conferences and reviewed all cases. Wrote reports of all administrative work performed during social work. Conducted child abandonment and abuse investigations. Monitored and updated foster and protective placement care as needed. Administered education and preventive services to client families on a regular basis. Supervised support service provision to children and families. Performed routine and special oversight for family court procedures. Assisted in training and mentoring of  volunteer social workers.