gloria wong

* Documented To-Be processes * Gathered Business Requirements / Non Functional * Updated Level 1 and 2 process flows * Attended meetings with SMEs and business requirements team

* Maintained the Methods and Procedures (M&P) manual * Composed new chapters for the M&P manual * Provided Service Center training and support to the account after the implementation of Digital Workflow (DW) * Created Service Center requests for new access or to update existing access * Created requests for Service Center and EON paging notifications * Updated EON profiles for both CSAA and EDS resources for paging notifications * Reviewed documentation for SOXA compliance prior to submission to the corporate repository * Coordinated SOXA activities * Backed up primary reporting analyst when primary not available * Created ad-hoc reports, spreadsheets, and produced volume metrics * Acted as an administrator for the Project-in-Vision time tracking tool * Participated in User Acceptance Testing sessions for DW

* Designed and developed personal computer (PC) applications for various office units within the bank * Composed user’s manuals and trained the users on the new PC applications * Updated existing PC applications for year 2000 compliance * Updated tax programs for yearly corrections to the federal government * Rewrote existing PC applications as MS Access databases

* Maintained client-facing procedures manual * Composed new chapters for the procedures manual * Reviewed and processed mainframe printer requests efficiently to meet the service level agreement * Tracked progress of outstanding mainframe printer requests * Responded to mainframe printer request questions and problems * Created and maintained a database for mainframe maintenance licenses, coverage, and password expiration dates * Created requests to add, update, or delete Service Center access for APL and leveraged EDS resources * Trained APL resources on how to use Service Center * Provided support for questions on Service Center * Provided backup support to produce the early morning daily and weekly reports * Drafted a business continuity plan * Created requests in the EDS procurement tool to generate purchase orders * Performed ad-hoc requests in support of the EDS Business Office

* Created ad-hoc reports, labels, and statements using MS Access and RPG programming * Revised existing programs to include new branches in the statistical reports * Implemented new CD products and updated branch tables on the AS/400 system * Administered new user profiles and granted them authorization to specific banking functions * Administered the deletion of existing user profiles as requested by the bank manager * Installed vendor’s software releases for the applications on the AS/400 system * Ran procedures for tax reporting and the franchise tax board as regulated by the government * Created memos for procedures on tax reporting, tax corrections, interest reporting, and other bank related subjects * Provided end user support for bank applications and use of the AS/400 system * Resolved statement and reporting problems

* Interviewed residents / proxies to obtain census information from housing units that the census bureau did not receive a response from the mass mailing operation * Conducted interviews for quality control of census procedures * Conducted interviews at housing units that were marked as vacant, delete, or check from the no response follow-up census operation * Conducted interviews at housing units were the occupant count or the information on the census form could not be processed * Conveyed the importance for participation in the census