gloria winder

int'l accounts and logistics professional

About

. A leader with strong project management and organizational skills. . Proven ability to improve productivity and enhance quality. . Motivated, hardworking and able to prioritize. . True team player.

Country

united states

City

missouri

Industry

consumer services

Skill

bilingual spanish, sap and baan, project execution, sap, inventory management, customer service, teamwork, marketing communications, excel, negotiation, microsoft office, word, new business development, process improvement, product development, customer relations, team leadership, international business, change management, team building, problem solving, business strategy, marketing strategy, powerpoint, supply chain management, planning, market analysis, logistics, product management, supply chain, spanish, team management, coaching, analysis, contract negotiation, outlook, english, account management, strategic planning, business planning, microsoft word, microsoft excel, knowledge of sharepoint, transportation, leadership, cross functional team leadership, management, marketing, sales, project management

Experience

int'l accounts and logistics professional

private company

2013-6 - Present · 13 yrs 4 mos

ics and international transportation specialist

energizer

2011-6 - 2011-12 · 7 mos

* Performed the order management for Eveready de Mexico, S.A. from receipt through destination. * Provided exclusive customer support/logistics services to affiliate. * Acted as the primary contact for any Mexico’s order status directly to the customer/broker or sales organization. * Executed data synchronization efforts to mitigate order processing and informational error. * Developed a deep understanding of the consumer and marketplace trends in the country that I served.

global logistics specialist

novus

2005-4 - 2011-1 · 5 yrs 10 mos

* Managed daily operations for international orders timely and accurately ensuring guidelines, rules, country documents and regulations were met. Maintained an image as a reliable and accessible export supplier by providing superior customer service to International customer and Novus’ offices worldwide. * Coordinated supply chain from receipt through destination to meet requested ETA’s, providing timely and accurately status information to all involved parties. * Invoiced all export orders within three days of sail date. * Had zero delays for customers’ deliveries due to export documentation. * Developed tracking system to measure freight forwarder’s performance in supplying export documentation to all world areas. * Ensured efficient delivery of product through on-going coordination with distribution and shipping facilities. * Coordinated return for damaged products. * Managed agents’ commission payments and consignment inventory for Central America. * Resolved operational deficiencies to improve customers’ satisfaction.

global customer analyst

mastercard

2004-2 - 2005-3 · 1 yr 2 mos

* Processed inbound calls for MasterCard cardholders globally for lost and stolen credit cards. * Dedicated to Global Service Center tactical operations during and after the Tsunami of 2004, providing and coordinating assistance to cardholders. * Conducted cash advances using up to date technology.