Gloria Ruiz, MBA

• Accountable for optimizing assets across Refining, Commercial, Marketing, and Midstream functions to maximize value. • Manage crude and product scheduling activities for refineries, terminals, pipelines, and marine vessels. • Perform nominations and daily scheduling for supply, production, blend stocks, and marketing demand, ensuring commitments are met and avoiding refinery or terminal containment issues. • Maintain accurate forecasts of supply, demand, and inventory levels. Accomplishments: • Committee member of Philips 66 Houston Hispanic Network since 2021 • Chair of Diversion & Inclusion of Phillips 66 New Hire Network, since 2023 • Gained a coveted spot on the waitlist for a commercial scheduling role at Phillips 66 and served as a backup scheduler while still fulfilling responsibilities as an Account Coordinator in a different business • Took the initiative to learn commercial scheduling without formal training independently. Built a strong internal network and established effective processes, leading to continued success and positive feedback one year into the role. • Successfully transitioned across 3 different roles within 4 years at Phillips 66, demonstrating flexibility, adaptability, and the ability to manage multiple responsibilities simultaneously. • Collaborated with Midstream Operations to optimize pipeline timing, increase volume capacity, and enhance sales opportunities in the Pasadena region. • Consistently presented customers with solutions and alternatives, improving services 100%. • Served as an SME in an operations-heavy environment, earning praise for effectiveness and reliability. • Volunteered to cover scheduling on days off, ensuring seamless transitions and maintaining high standards during handoffs. Recognized for dependability and a team-oriented mindset. • Delivered effective planning, logistics, and high-impact results, contributing to company and client success

• Responsible for developing and implementing process and systems configuration solutions to facilitate new business or change in the current industry. • Collaborated across Commercial Business Services (CBS) functions, engaging with traders and schedulers in the Commercial front office, Commercial support groups, and Midstream Operations. • Applied a comprehensive understanding of systems, service offerings, and enterprise value. Perform daily tasks using specific knowledge (mapping, system configuration, gathering information). • Created/maintained system-specific data with back office (pricing, contracts, master data). Collaborate with the Commercial front office to understand the operational needs of the physical business. • Translated business requirements into system solutions, being a technical cross-functional Subject Matter Expert. Taking leadership roles when designing, developing, and implementing work processes and projects. • Performed regression and critical function testing in multiple trade systems and web apps and accessed databases for new functionality and software releases. Collaborated and jointly designed solutions with IT to remedy any issues. Accomplishments: • Developed and delivered system and process training. Double up as a Scheduler during the absence of an employee taking a vacation/personal day off. Gulf Coast Gasoline/Naphtha/C5 Cargo. NYH Gasoline NY Harbor.

Account Coordinator, 2021-2023 • Managed shipments from order to cash process. Ensured all monthly allocations are within their limits. • Handled communication with internal and external customers to ensure seamless shipments in varied modes of transportation. Balanced daily responsibilities with projects/process improvement identification and implementation in a team environment. • Third-party plant reports, open orders, billing due reports, and billing block reports. Provided subject matter expertise to sales personnel to assist in new business development. Accomplishments: • Resolved conflicts while driving results and real business improvements. Enabled daily, weekly, and monthly reports needed for the end-of-month close. • Tracked short shipments, incorrect billing issues, and quality material in the CRRS system while analyzing the root cause and identifying trends and key performance indicators.

• Managed shipment schedules for raw materials and finished goods, maintaining accurate inventory and ensuring seamless inbound/outbound logistics for a petrochemical manufacturer via truck or rail. • Leveraged data analysis to identify system gaps and implement process improvements. Coordinated orders, invoicing, and multimodal transportation, including barge and vessel nominations, while overseeing inspection reports and certificates of analysis to meet SABIC’s quality standards. • Resolved conflicts and escalations through strong communication and partnerships. Automated rail car tracking process by creating a comprehensive dashboard; enabled live tracking and viewing of ETA and current location of rail cars. Enhanced efficiency by saving up to 4 person-hours daily. • Identified and addressed the issue of receiving vendor invoices without reference numbers; communicated to the planners and vendors regarding inconvenience and loss of resources and time caused by the mismatch. Accomplishments: • Enabled the Customer Service Representative to enhance accuracy and reduced potential discrepancies by 100%. • Received a commendation from senior leadership for going above and beyond to cover staff absence. • Developed a contingency plan catering to order processing, account credit tracking, and issuing manual orders to the terminals, improving operations.

• Managed 5 major accounts totaling $1M for a third-party logistics provider, leading transportation, warehousing, and staff training to streamline operations. Ensured cost- and time-efficient deliveries to project sites, generated new business, strengthened client partnerships, and upheld safety standards through team training and mentorship. • Fostered a collaborative work environment by implementing cross-functional training, ensuring resource flexibility, and reducing conflicts. Collaborated with Sales Managers to initiate quarterly key account meetings, enhancing communication, forecasting, and performance. • Monitored shipments from port to delivery using the GWI Track System, partnering with freight forwarders and customers to ensure timely, safe arrivals. Accomplishments: • Established quarterly cost-reduction targets, training the team on detail orientation, resulting in a 50% decrease in operating costs. Enhanced productivity by optimizing staffing levels and effectively managing schedules.