Guilherme O.

As an IT Support Analyst, I maintain our organization's IT infrastructure. I manage machine inventory with Azure, configure new machines, printers, and establish network connectivity. I also provide support for SAP applications. I use ServiceNow to handle and respond to incidents, as well as prioritize and resolve support tickets promptly. I manage endpoint security to protect devices and data across the organization. I provide immediate assistance to users to minimize technical issues. In meeting rooms, I ensure seamless video conferencing experiences using Poly technology. This includes setting up and maintaining equipment for high-quality audio and video communication. Additionally, I use Windows 365 to deliver secure, flexible cloud solutions, enabling on-demand access to personalized Windows environments. This helps maintain productivity and flexibility across devices and locations.

Bilingual Support Analyst at a multinational company, where I work both on-site and remotely, providing technical support to users in English and Portuguese. My main responsibilities include configuring computers in both local and cloud environments using Active Directory, supporting executive-level teleconference rooms, managing incidents and service requests using the ServiceNow platform, as well as performing troubleshooting and providing smart-hands support for various solutions used in the manufacturing environment.

As an Engine Assembler, I am responsible for assembling, testing, and adjusting engines on a production line, ensuring precision and quality. I work with a variety of components to build truck engines efficiently and safely, following strict quality and safety standards.

Mercedes-Benz offers an Industrial Apprenticeship program, a partnership between Mercedes-Benz do Brasil and SENAI, which aims to provide young people with professional qualifications through practical and specific concepts. The program lasts for a total of 2 years and is conducted at the SENAI/Mercedes-Benz Vocational Training Center.

Provide remote and on-site support in English and Portuguese, handling technical needs efficiently. Manage support tickets with LogmeinRescue. Support various Office Suite versions and work with Windows Server 2008/2012 for seamless IT operations. Organize and assemble racks for efficient equipment management. Perform cable crimping for secure connections. Install and configure routers for stable, high-quality network connectivity.