Glenn George

Lead the commercial function to achieve annual targets across import/export operations (all modalities), while providing weekly corporate updates on sales projections, market behavior, and any relevant events that may impact results. Key responsibilities: -Drive annual commercial goals and monitor performance by region; ensure equitable distribution of targets across the sales team. -Execute action plans to acquire new customers, retain existing accounts, and expand share of wallet across all logistics business lines. -Design commercial strategies to anticipate local competitive movements. -Ensure customer service remains a key differentiator and strengthens brand preference in the market. -Position and maintain Pier 17 as a top-of-mind option for clients. -Promote a positive, motivating, team-oriented work environment; provide guidance and continuous support to the team. -Supervise and promote the effective use of commercial tools and platforms. -Suggest improvements to operations and SOPs; request feedback from management; support additional assigned duties as required.

-Increase Revenue and Profits: Generate new opportunities by researching and analyzing the market to boost company service revenues and benefits. -Assist General Manager: Collaborate in planning and developing business strategies to maintain service quality. -Evaluate Financial Data: Assess internal financial data and develop reports. -Market Intelligence: Implement tools to gather market intelligence for expanding the client portfolio. -Competitive Analysis: Analyze key information from competitors and clients to anticipate and counter current or future business threats. -Custom Proposals and Negotiations: Create tailored commercial proposals and negotiate terms with clients. -Strengthen Client Relationships: Develop and execute plans to build strong relationships between the company and key clients. -Liaison Between Clients and Internal Teams: Act as a focal point between key clients and internal teams. -Client Retention: Monitor and achieve loyalty from both local and international key accounts. -Metrics Oversight: Anticipate and supervise key account metrics (quarterly sales results or annual forecasts). -Contract Negotiation: Negotiate contracts with clients and establish performance schedules. -Supporting Tasks: Assist with related tasks as required by the supervisor. -Quality, Safety, and Environmental Compliance: Adhere to departmental objectives, standards, and procedures. Achievements: •Implemented an Annual Operating Plan (POA) to achieve commercial objectives. •Developed a sales training model aligned with logistics services. •Recovered strategic clients, driving a 10% increase in exports vs 2023. •Updated organizational chart and job profiles to optimize commercial management.

- Prepare commercial proposals and negotiation of conditions, preparing projects tailored to the client. - Develop and implement plans to create solid relationships between the company and key clients. - Act as a focal point between key clients and internal teams. - Negotiate contracts with clients and establish performance schedule. - Follow up and achieve the loyalty of key accounts, both local and international. - Assist in related and complementary tasks required by the Commercial Director. - Comply with the objectives, standards and procedures of quality, safety, health and environment established for the department. Achievements: •Managed top accounts increasing the company’s revenue. •Led tenders and proposals for energy projects (wind, natural gas, and others). •Designed customized logistics solutions (FFW, customs, inland, warehousing) ensuring SLA compliance and risk reduction. •Coordinated with internal and external teams for project cargo execution, minimizing costs. •Established a Key Account Management governance model with QBRs, dashboards, and retention plans.

- Carry out market studies to increase the participation in it, of our principals. - Design marketing and sales plans in order to promote Maritima Dominicana brand and attract new customers and / or businesses. - Promote the integrated sale of the services offered by the different companies of the Mardom Group, in order to offer customers a wide range of services to meet their needs. - Make visits to clients and principals in order to follow up on the service provided and maintain business relationships. - Direct the process of export services ensuring compliance with the standards and policies of the carriers represented, as well as compliance with customer requirements. - Direct the operational processes of the clients of Projects and special accounts ensuring compliance with the responsibilities acquired according to contracts. - Plan and direct meetings with staff to evaluate the monitoring of services and compliance with commercial management. - Define and establish with the Systems and Processes area the objectives, standards and procedures of quality, safety, health and environment established for the department. Achievements: •Designed position profiles and job descriptions, strengthening accountability and performance. •Led a 17-person team segmented across Hamburg Süd, Freight Forwarding, and Projects. •Developed marketing and sales plans to consolidate market participation. •Led integrated export operations and strategic projects for special accounts.

- Supervise the personnel under my charge, guaranteeing the acquisition of new clients and the maintenance of the portfolio, in order to meet the proposed goals and objectives. - Assist the Commercial Director in the planning and development of commercial plans in order to maintain the quality of the service provided. - Assign each Account Executive new accounts for the purposes of attracting clients and new business opportunities. - Supervise the monitoring of customer requirements and the services offered, ensuring compliance with established standards and quality of customer service. - Support the Collections Department with the management of accounts receivable for services billed to customers. - Evaluate and analyze key information from both competitors and customers in order to anticipate and counter current and / or future business threats. - Prepare commercial proposals and negotiation of conditions, preparing projects tailored to the client. - Develop and implement plans to create solid relationships between the company and key clients. - Act as a focal point between key clients and internal teams. - Negotiate contracts with clients and establish performance schedule. - Assist in related and complementary tasks required by the supervisor. - Comply with the objectives, standards and procedures of quality, safety, health and environment established for the department. Achievements: •Led a 10-person sales team across Hamburg Süd, Freight Forwarding, and logistics services. •Achieved the company’s best export performance since 2008. •Segmented the sales team by service lines, improving focus and client retention

- Visit clients to offer services and follow up on their requirements ensuring maintaining the level of satisfaction. - Prepare quotes for the services requested and provide the necessary follow-up in order to get new business. - Ensure the satisfaction of new customers by following up after the sale of a service. - Prepare results reports detailing the activities carried out with each client for evaluation and control purposes. - Assist in related and complementary tasks required by the supervisor. - Comply with the objectives, standards and procedures of quality, safety, health and environment established for the department. Achievements: •Captured 40% of the national cocoa export market. •Recognized as Employee of the Month (2010) and Dolphin of the Year (2015). •Managed representation of international lines (Costa Container Lines and Hamburg Süd) and Freight Fowarding.

A significant part of organizational success lies in the strength of its managerial capacity at tactical and execution levels. The most effective allies for implementing strategy are found within management—the bridge connecting top leadership with those who execute and bring it to life. The program aims to enhance and broaden the management perspective of those responsible for execution within the company. Participants will transcend their functional areas, gaining a holistic and directive vision of the organization. The program enables participants to develop strategic thinking and refine their judgment for prudent decision-making.