Gladys Mbau

In overall, I am responsible for the management and continuous improvement of supply chain and administrative operations in line with the company's strategic goals. Administrative • Leave and Payroll management for East Africa region • In charge of general communications to employees on behalf of the management •Selection and Recruitment process • Creating a positive working environment in which continuous improvement, service- mindedness, transparency and open communications are key values. • Coordinating repairs, ensuring relevant permits and licenses are in place. • Organizing and coordinating team building and office events Supply chain coordinator • Support Sales team with order processing and preapprovals • Coordinate international shipping process by ensuring shipping documents adheres to the importing country’s policies. • Monitoring of Customers' Credit Limits and advice management on Customer’s credit worth. • Coordinate order dispatch and delivery to customers • Follow up with accounts to ensure customer’s invoices are generated on time • Select Freight Forwarders for freight and negotiate rates and contracts with carriers. • Contracts management including negotiation and supplier performance management for logistics and admin related contractual engagements.

Administrative Office management Pettycash management and budgeting Executive assistance Customer Service through customer relationship management and customer feedback Employees Training/relations Managing Office tendering process Ensuring stocks are updated in the system Logistics co-ordination Coordinating International Shipments and local deliveries Ensuring international shipping documents are correctly done as per KRA policies Ensured invoices are correctly done Suppliers contracts Management

Team Leadership Mentored and supervised administration team Performed team trainings which improved productivity and accuracy Performed performance appraisals Setting achievable KPIs and monitoring performance Supply Chain Coordination Managing tendering process Ensuring stocks are updated in the system Coordinating International Shipments and local deliveries Ensuring international shipping documents are correctly done as per KRA policies Ensured invoices are correctly done Suppliers contracts Management Ensured proper procedures are followed in supply chain operations Operations Coordination Implemented policies and procedures aligning with business strategic goals Auditing pettycash records for all branches Managing resources and equipment by ensuring the maintenance team adhere to the set maintenance standards Handling office emergencies eg.Fire

Office Management •Maintaining proper office conditions •Ensuring office licenses and permits are correctly registered and renewed on time. •Maintain diary, arrange meetings and appointments and provide reminders •Meet and greet visitors of all levels •Receiving calls, take messages and routing correspondence •Handling executives' requests and queries appropriately Executive Assistance • Supporting senior managers and directors on administration and operation levels • Booking travels and accommodation for managers and directors • Maintain diary, arrange meetings and appointments and provide reminders Pettycash Management •Maintain proper filling and archive of Finance documents •Managed office petty cash by setting budgets and ensuring monthly reconciliations met required •Preparing monthly reports of monthly expenditure •Preparing monthly budgets HR Assistance •Handle HR-related inquiries or requests. • Organizing and coordinating teambuilding and other company events •Maintained a systematic filling system for personnel •Assist with recruitment process by identifying candidates, performing reference checks, and issuing employment contracts. •Employee assets allocation management •Staff leave processing and maintaining records for loss and damage •Process payroll for new employees and deductions calculations •Conducting exits interviews and paperwork

• Entering all relevant data regarding client's personal details and loan specification into Company client database. • Performed Clients' credit risk assessment by checking client CRB statement, as well as verifying client’s financial data by other available tools. • Processing of loan requests, confirming client’s ability and document validity. • Managed over 60 customer calls on enquiries and debt collection per day • Filing and reviewing of loan documents. • Guiding clients on payment process • Solving unidentified payments by confirming payment details • Follow-up calls on collection by reminding clients on their due date and ensuring they make the payments on time.

• Greeting and welcoming customers and visitors of all levels • Managed customer calls on customer support • Provided clerical support to the team • Taking minutes during meeting • Answered and transferred incoming telephone calls, taking messages for various staff members. • Participated in loan qualification committees • Petty cash management • Maintaining clean office environment

• Greeting and welcoming customers • Handle and resolve customers’ complaints • Punch orders in the system • Receive the cash, card payment, mpesa confirm the payment has been received as per the amount on the invoice • Verify the validity of paper money and credit cards; • Tally cash with receipts at the end of the shift • Conduct stock take for all items everyday

• Processing payments in the system • Providing executive assistance to the directors • Scheduling meetings and taking minutes • Billing customers and processing payment receipts • Reconciliation of ETR v/s Invoices for the hotel • Following up on due payments • Purchasing and maintaining stock records of supplies • Maintaining stock records of hotel inventory and performing monthly stock take • Managing the check-in and check-out process • Follow-up on customer service satisfaction • Banking of all cash / cheques • Handling customers questions and requests • Front desk management • Housekeeping • Supervising house keepers

Organizational skills Tasks prioritization Multitasking Personal assistance Scheduling Confidentiality Minutes taking Budgeting Cost controls Collaboration

Customer support Customer retention Customer satisfaction Customer feedback management