george kyprianou

outsourcing services account manager

About

Experienced manager with a demonstrated history of working in the Information Technology and Services Industry. Skilled in Business Process, After-sales Support, Project Planning, Digital Payments, and Transaction Processing. Strong entrepreneurship professional with a BS focused in IT and Telecomunications.

Country

greece

City

greece

Industry

information technology and services

Skill

management, leadership, team management, telecommunications, business analysis, team building, integration, it management, product management, cloud computing, project management, emv, pre sales, team leadership, hardware, solution selling, credit cards, business intelligence, requirements analysis, business planning, e commerce, it strategy, customer service, business process, crm, call centers, voip, erp, system administration

Experience

technical support manager

inss gr

2017-11 - 2019-3 · 1 yr 5 mos

Responsible to manage technical support activity, including Helpdesk, On-site intervention and Lab operations, across product line. Plan resources and monitor progress of deployment and after-sales. Secondary role to support sales and pre-sales activities.

technical services supervisor

social security administration

2010-3 - 2015-3 · 5 yrs 1 mo

Supervising the deployment and support of Automatic Fare Collection System within the Extension Project, for Attiko Metro S.A. Assigned on project-basis as a subcontractor of Indra Systems S.A.

technical support manager

mellon technologies

2000-7 - 2010-4 · 9 yrs 10 mos

* Technical Support Manager 2008-2010 * Responsible to manage Helpdesk, Field & Lab Operations, across the product line. Leading a team of 60 FTEs and 90 Service Partners. * EFT/POS Head of Support 2005-2007 * Responsible to manage Helpdesk, Field & Lab Operations, for EFT/POS product line. Leading a team of 15 FTEs and 90 Service Partners. * EFT/POS Support Engineer 2000-2004 * Acting initialy as Associate Engineer. Beginning 2001 responsible for Field Operations and Service Partners Network training and development.

outsourcing services account manager

neurosoft

2019-3 - Present · 7 yrs 7 mos

owner

let's tech now

2013-2 - Present · 13 yrs 8 mos

IT consulting and support services, including Office Automation, application deployment, end-user support and h/w maintenance. Deployment of time keeping for various Greek Motorsport Championship events, in lieu with Greek Federation of Motorsports.