Giulliana Oliveira

• Lead GG Platinum community engagement and retention strategy on Discord. • Manage the end-to-end GGPoker qualifier journey to WSOP events, ensuring clear communication and a seamless player experience. • Act as liaison between VIP players and internal teams to align community insights with business objectives. • Support loyalty initiatives and PR activations to enhance premium player experience and long-term value.

• Managing and monitoring inquiries and concerns from the Platinum community via Discord and email, ensuring timely and effective responses. • Actively engaging with the community to foster an interactive and enjoyable atmosphere. • Onsite Platinum Community representative at WSOP events to ensuring Platinum members have the best experience. • Supporting the wider team at WSOP events with PR-related activities such as players party and partner gatherings to elevate the overall event experience. • Collaborating closely with product, commercial, and brand teams to integrate community feedback into our overarching brand strategy, ensuring product improvements.

• Owning and managing all PartyPoker social channels, groups, and communities, including Facebook, Instagram, Twitter, Discord, and YouTube. • Collaborating with the social agency to bring the agreed-upon organic social content and social platform growth strategy to life. • Creating and managing a posting schedule for each social channel to ensure consistent and timely content delivery. • Overseeing content posting across all channels as the owner and guardian of the community. • Ensuring the brand's response and engagement with fans are timely, relevant, and aligned with the brand's voice and values. • Working closely with the product, commercial, and brand teams to integrate organic social strategy with the overall brand strategy. • Monitoring and analyzing social media metrics to optimize content and engagement strategy continuously. • Ledding social group and community engagement, cultivation, and growth efforts.

• Building and maintaining relationships with players to help grow the social poker community. • Moderating Twitch channels and managing re-player tools to ensure a positive viewer experience. • Ensuring high-quality content for Live/Online event streams in multiple languages and time zones. • Communicating new product features, PR launches, and promotional content to the poker player community. • Collaborating with the Poker Room, Product, Social, and CRM teams to share feedback and address community issues.

• Moderated PartyPoker Twitch channels: PartypokerTV, PartypokerBR, and Partypoker_Latam, ensuring a safe and engaging experience for the poker community. • Managed and moderated Partypoker Facebook forums, including Partypoker Brazil and Partypoker Ladies, fostering a sense of community and promoting healthy interactions among users. • Generated brand awareness and interest through promoting Partypoker products, promotions, and events, resulting in increased web traffic and social engagement. • Created and curated content, including clips of the best and most essential hands of a Poker game, which were shared with social teams to increase brand reach and engagement. • Collaborated with other teams, including Poker Room, Product, Social, and CRM teams, to share feedback and address poker community issues.

• Playing online tournaments on various platforms, including GGPoker, Pokerstars, 888 Poker, Unibet, Ipoker and WPT Global. • Attended several live events European and Latin American Poker Tournaments to gain valuable experience, build industry connections, and establish relationships with other players. • Developed skills in bankroll management, game theory, and risk assessment through regular play and study of the game. • Maintained a disciplined approach to poker strategy, including regular review of hand histories and analysis of player tendencies, to improve gameplay and results.

• Provided on-request Poker Dealer services for closed events in Ireland and Europe, ensuring smooth and efficient gameplay. • Supervised and supported the Poker game, ensuring compliance with rules and regulations and resolving any issues. • Delivered high-quality customer service, maintaining a positive and engaging demeanour throughout the event. • Developed strong relationships with event organizers and attendees, resulting in repeat business and positive reviews. • Managed cash and chip transactions, accurately tracking all financial transactions and maintaining a secure environment. • Collaborated with other dealers and event staff to ensure seamless event execution.

• Maintained a friendly and fair environment for Poker games by dealing cards and supervising gameplay in accordance with regulations. • Ensured a high-quality customer experience by providing exceptional customer service, engaging with players, and maintaining a positive atmosphere. • Worked collaboratively with other dealers and staff to ensure the smooth operation of all Poker games, including managing chips and resolving any issues that arose. • Demonstrated expertise in a variety of Poker games, including Texas Hold'em, Omaha, and Seven-Card Stud, and provided guidance and support to less experienced dealers. • Consistently received positive feedback from customers and colleagues, leading to recognition as a top-performing dealer and increased responsibility within the casino.

• Managed a sales team of ten professionals responsible for maintaining a pipeline of forty clients each. • Supported the team in achieving their quotas, resulting in the successful attainment of overall targets and overachievement where possible. • Developed and implemented effective sales strategies to drive revenue growth and improve customer satisfaction. • Conducted regular training and coaching sessions to improve the team's selling skills and product knowledge. • Coordinated with other departments within the organization to ensure seamless operations and customer satisfaction. • Maintained accurate sales records and reports, providing regular updates to senior management.