giulia caramello

project secretary

About

An ambitious, target driven and creative person who loves to deliver the best results to achieve her goals, building key professional relationships and adapting to suit customer needs. Deeply analytical and highly organised; plans for challenging yet achievable objectives. Recent experience leading a highly productive, culturally diverse team of colleagues. - In my experience I've learnt that you never stop to improve and train yourself. -

Country

italy

City

pieve emanuele

Industry

retail

Skill

customer experience, customer engagement, food health and safety knowledge, conduzione training, marketing, team leadership, financial knowledge, microsoft office, sales operations, management, indesign, autocad, photoshop, project management, architecture, archicad, prezi, adobe illustrator, customer service, customer satisfaction, customer relations, food safety, financial reporting, financial planning, organizational leadership, leadership, architettura, concept design, microsoft excel, microsoft word, progettazione urbana, problem solving, organisational alignment, team organisation, easily adaptable, flexible approach, flexible scheduling, creative strategy, driven by results, strategic planning, business strategy, handle multiple priorities, priority management, establishing priorities, priority setting, teamwork, team building, team motivation

Experience

project secretary

assistant manager

pret a manger

2017-4 - 2017-10 · 7 mos

* Building happy teams and driving shop standards. Drove revenue and growth, routinely surpassing weekly KPIs (breaking company records in 3 consecutive months). * Orchestrating a warm and welcoming atmosphere * Training, coaching and supervising a busy team working in a fast-paced environment * Managing all cash handling, banking and safe procedures. * Educating and empowering the team to embrace the company culture and mission statement * Analysing productivity and performance data and implanting operational strategies to optimise performance * Personally accountable for financial and administrative procedures * Managing a culturally diverse team of 70 employees * Compiling daily report analyses * Supervised up to 23 teammates and was responsible for all scheduling and payroll * Worked closely with manager, group manager and leadership team to create new and original ideas * Consistently recruited new team members on and off the floor * Worked closely with teammates to provide a strong customer service attitude that would increase sales per guest as well as daily totals.

front of house team leader

pret a manger

2016-6 - 2017-4 · 11 mos

* Leading the Front of House team to deliver a fantastic customer experience every day. * Orchestrating a warm and welcoming atmosphere * Training, coaching and supervising a busy team working in a fast-paced environment * Managing all cash handling, banking and safe procedures. * Educating and empowering the team to embrace the company culture and mission statement * Personally accountable for financial and administrative procedures * Managing a culturally diverse team of 70 employees * Compiling daily report analyses.

team member trainer

pret a manger

2016-2 - 2016-6 · 5 mos

* Responsible for training new members of the team. * Orchestrating a warm and welcoming atmosphere; * Training, coaching and supervising a busy team working in a fast-paced environment * Educating and empowering the team to embrace the company culture and mission statement.