Gisele Marcus

Provides strategic direction and advance initiatives at Olin Business School in furtherance of the school’s values and priorities. Reporting to and working with the Dean, ensure alignment with the Olin strategy.

Develop and teach coursework to students focused on inclusive leadership in a global context, enhancing students' cross-cultural competencies. Engage students through interactive learning experiences, fostering an environment of collaboration and respect. Mentor students in applying leadership techniques, resulting in improved team dynamics and project outcomes.

Co-led the recruitment, admissions, financial aid, academic advising, student advising, and data analytics departments. Improved employee engagement by 15% thru culture shaping techniques. Contributed to the vision, mission, reputation, and organizational effectiveness of Olin Business School.

Ensure operational efficiency and lead client development activities. Facilitate strategic planning initiatives that result in action based three-year strategic plans. Formulate artificial intelligence strategies that address client challenges and stimulate business growth. Drive diversity, equity, and inclusion strategies to address client needs. Engage in new business pipeline development.

Delivered operational excellence, setting, and executing strategy, and achieving financial results. Managed sales and operations of $120M global product line of equipment and instrument assets covering the performance life cycle of service and spare parts for scientists in the biotech industry. Defined a category management strategy with OEMs, third party providers, and internal providers to reduce client spend by 10% and fragmentation of 2,338 providers by 20%. Developed and executed new holistic training and development program for customer facing staff to enhance customer service and employee engagement by 10-12%. Managed team of 120 direct associates, 400 indirect associates. Reported to Vice President, Operations.

Drove operational performance via enhanced innovation and continuous improvement. Partnered with the CEO and the Executive Leadership Team to drive day-to-day, quarter-to-quarter strategy execution, operations, and resource allocation. Enhanced execution of strategic actions by 30%. Developed and executed internal culture strategy enhancing employee engagement 16%. Oversaw fundraising, membership, marketing/social media, customer service, facility management, human resources, CRM, the Office of Finance and Accounting, and board engagement. Reported to CEO.

Appointed to perform an operational turnaround and challenged to renew a key account that did not have a leader for one year. Hold full P&L responsibility for a $120M business, leading a team of 50 direct employees and 250 indirect employees. Responsible for daily operations of six lines of business including project management, occupancy planning, lease administration, sustainability, real estate transactions, and facility management advisory services across a portfolio of 728 sites . Provide oversight for finance, accounting, strategy, human resources, and procurement. • Delivered a service enhancement plan that led to extending an existing contract for an additional term. • Enhanced employee engagement by 30%, increased vendor management process efficiency by 20%, enhanced finance and accounting compliance by 22%, and reduced procurement costs by 6%. Reported to Vice President/General Manager - West Region.

Providing strategic consulting services in the areas of Operations, Sales Growth, and Profit & Loss Management.

Challenged to dramatically improve program completion rates and institute better reporting mechanisms and processes to track project status worldwide. Led a multinational team in executing initiatives and projects with the PMO portfolio of this $5B unit. Closely collaborate with top executives in framing programs fully aligned with strategic priorities. Developed and established best practices and standards, while facilitating Lean Six Sigma methodologies, C-level briefings and governance issues.

Implemented strategies to eliminate a negative $22M cash position by improving billing processes and operations. Reduced costs in accounting/finance by 30%; vendor costs by 10%; and increased operating efficiencies by 22%. Reported to Vice President US Operations.

Promoted to operationally align operationally align this $800M global market segment. P&L management of 27 key accounts to ensure best practices, cost reductions, customer excellence and operating standards to drive market growth in 40 countries. Managed 200 employees and 1,000 indirect associates. • Reported to Vice President - Financial Services, Europe/Middle East/Africa.

Tasked with launching a new account with a leading South African bank, representing $100M in annual revenue, with a team of 225 professionals supporting a portfolio of 2,500 locations. Coordinated operations, call center, IT, finance, HR and technical areas. • Met a $1M target in initial planned savings over client self-performance after recalibrating sourcing methods and standardizing operating practices. • Implemented a successful “go live” program with limited service disruption and 92% customer satisfaction score. • Reported to Vice President, Operations - Financial Services - Europe/Middle East/Africa.

Profit margin had been declining or stagnant for five consecutive quarters, employee morale was at all time low and dissatisfied client had initiated procedures to cancel their contract. Supervised P&L and overall operations with 50 employees and 250 indirect associates for this $25M business. Increased sales 35%. Effectively handled finance, HR, hard/soft services and purchasing in the technology sector. Succeeded in improving productivity and efficiencies in several crucial areas, such as Technical (15%), Accounting (35%), Finance (15%) and Procurement (10%). • Reported to Vice President - Technology Services.

Charged with spearheading a $1B strategic growth initiative to expand market presence into urban/diverse communities by enhancing business relationships, obtaining stakeholder buy-in; and building an engaged team. Qualified six business partners to cultivate unique strategic alliances. Enhanced corporate diversity and inclusion results using collaboration as a method to enhance revenue for all entities involved. • Reported to Vice President - MetroMarkets Strategy.

Relationships with world-class customers needed major improvements; two key Fortune 100 clients had been lost. Tasked with organizing and deploying resources to maximize client experience and account retention levels. Designed the new “Clients for Life” model to focus on strengthening and nurturing relationships with Fortune 500 clients in technology, life sciences, financial services, oil and gas and industrial/manufacturing sectors. Smoothly transformed a negative-performing business system into positive performance and achieved 12% higher customer satisfaction; achieved a 100% renewal rate with no client-triggered account losses. Reported to Director- Corporate Client Solutions.

Started and grew this entity to deliver a wide array of enterprise solutions for clients in different industry sectors. • Conceived and executed a comprehensive go-to-market plan for the SBC advertising guide that transformed and expanded sales by 20%. • Initiated a marketing action plan for a regional corrugated box manufacturer, including a market segmentation solution, which improved customer base by 30%.

Director, Call Center Performance & Compliance (2000) • Managed analysis, tracking, and subsequent business process re-engineering for the call center. Director, Project Management & Operations Support (1999-2000) • Ensured full compliance with merger-related Federal/State stipulations for the call center. Senior Product Marketing Manager, Local Access and Usage (1997–1999) • Led development of a $350M product line strategy and ensured implementation. Manager, New Product Development, Product Management (1995-1997) • Led team of 70 to launch a "find me-follow me" service. Authored two patents, US Patent Office.