Girish Suravajhula

-As the Head of Business Technology responsible for the GTM and Support domains inclusive of underlying Data platforms, I wield influence over Uber's pivotal choices of procuring and developing Enterprise applications. In this capacity, I foster connections with stakeholders across Uber's expansive business systems, steering initiatives toward their core business objectives. My role entails assessing the feasibility of products for large-scale Uber transformations (across Sales, Business Development, Support, Revenue and Legal, impacting Employees, Partners, Suppliers, and xWF) and advocating for the Sales and Support user perspectives in each Business Units GMs leadership councils. -I strategize compelling business cases, securing sponsorship and investments for various GMs within Ubers Business segments. I am entrusted with shaping the product's vision, roadmap, execution, and seamless integration across Uber. Concurrently, I forge relationships with third-party vendors like Salesforce, Informatica, Xactly cultivating alliances and influencing their product direction. -In my last four and half years at Uber I was instrumental in scaling several business lines from inception to multi-billion ARR. I proactively shape innovation by leading the creation of Product Requirement Documents (PRDs), comprehensive business plans, and Architecture vision. -As part of this, I've successfully nurtured various Gen AI products all engineered to optimize the "next-best actions" across CRMs and support channels. By employing controlled experiments, evaluating data availability, and conducting in-depth demand analyses, I've played a pivotal role in accelerating AI/ML integration into GTM Applicaiton stack.

-Elevated sales and support experience for a spectrum of products across three core product lines: U4B (1.5 million enterprises), Uber Freight (1 million carriers worldwide), and Uber Ads. Incubated and productized innovative solutions, automating processes, and driving topline growth by leveraging a wide gamut of third-party technologies. -Demonstrated adept product management acumen by leading a transformative program that overhauled the Uber for Business GTM systems strategy. Effectively launched critical systems to support end-to-end GTM motion, underpinned by a robust business case and ELT sponsorship. Implemented Master Data Management, Forecasting, Contract Management, Territory and Quota Management, and Analytics support, enabling sales teams to compete effectively during the post-COVID travel surge. -Led a multi-million dollar CRM re-platforming project for Freight Support, showcasing agile leadership by rallying and collaborating with over 80 stakeholders. Championed the optimization of support workflows to take advantage of latest AI features on various applications. -Launched and scaled all GTM technologies to support Uber Ads, establishing a foundation that enabled the business unit to achieve an annual recurring revenue (ARR) exceeding one billion dollars.

- As an Engagement Director at Deloitte Digital, I drove strategic internal collaboration on client pursuits and complex solution designs, enhancing solution quality and increasing competitive edge within the GTM domain. - Provided guidance in technology architecture, acting as solution lead for designing applications leveraging Salesforce.com core strengths. - Collaborated with clients and Deloitte's strategy team to support overall program business cases with benefits analysis, options identification, inter-dependencies and scope. Salesforce Enablement at Abbott: -Led product development, process optimization, and cost reduction efforts for Abbott's Med Devices Business Segment -Spearheaded Sales transformations to identify cost-saving measures across the Sales and Operations team, leading to a significant 12% YoY reduction in CAC. Piloted automation in quote creation and leveraged 3P data providers to improve the quality of accounts in Book of Business -Successfully launched Support Systems for ~10 Million customers across global markets (US, UK, Singapore, HK, Australia, New Zealand, Japan), tailoring support requirements for each region. Oversaw product tool development, ensuring top-tier service. -Led a Client Experience Improvement initiative, yielding strategic recommendations that increased client satisfaction (CSAT +8pts). Advocated for investment in advanced product tools and enhanced conversational channels for 5 billion customers. GTM CoE Strategy and Deployment at Johnson & Johnson: -Evaluated organizational design and came up with a hybrid CoE model for streamlining systems strategy and delivery for J&Js vision care unit. This resulted in reducing project turnaround time by 25% and increasing project success rates by 30%. -Implemented strategic initiatives, reducing total cost of ownership of GTM Platforms by 20% and boosting ROI by 30%.

- Led a high-performing and diverse team to deliver futuristic features in a multi-million dollar CRM platform migration initiative for Verizon Business. - Key role in mitigating post-merger integration challenges for Salesforce's acquisition portfolio expansion, aligning quote-cash cycles for 3 acquisitions, and providing a strong foundation for the over 8000 people sales teams over a period of 6 years. Influenced product roadmaps for Salesforce and heavily contributed to strategic advancements and enhanced user experiences. -Led a geographically and functionally diverse 25-member team to deliver visionary features spanning Account management, contract management, quoting, pricing, Case Management, Contact Center and order management modules. -Empowered Salesforce to seamlessly expand its acquisition portfolio while mitigating post-merger integration challenges. -Defined project scope, managed end-to-end requirements process, and formulated user stories. Identified acceptance criteria for product enhancements, ensuring alignment with business goals. -Orchestrated a complex CPQ initiative, providing product ownership and vision across the lead-to-cash lifecycle. -Collaborated with multidisciplinary teams (Sales, Revenue Ops, Marketing, Legal, Finance) to execute impact analyses, driving strategic roadmaps and alignment.

-Bank of America (Role: Technical Architect): Key responsibilities included requirement analysis, high and low-level design documentation, development of Apex classes, triggers, and Visualforce pages, and implementing Web to Lead functionality. Oversaw integration with the Merrill Lynch Privacy database, implemented Chatter, and designed custom reports and dashboards. Managed a team of developers, conducted code reviews, and supported code promotion and go-live phases. -JPM Chase Auto Finance (Role: Technical Architect ) - Managed and architected the Salesforce implementation for JPM Chase Auto Finance, designing a custom Salesforce application and a one-way integration tool for dealer information. Led a development team, created custom reports and dashboards, and performed test data loads using Informatica On Demand. Deployed continuous integration with Jenkins and SFDC ant migration tool, and was actively involved in client handover upon project completion. -Liberty Mutual (Role: Technical Architect) - Served as Development Lead during the support phase of Fujitsu Consulting’s Salesforce CRM implementation for Liberty Mutual Agency Markets. Focused on performance tuning and led daily support operations, handling issue tracking and resolution for account, contact, opportunity, and activity management functionality. -Citi Bank (Role: Development Lead) Led Fujitsu Consulting’s Salesforce implementation for Citi Bank's Ultra High Net Worth business unit, part of the FA/PB Desktop Program. Responsibilities included creating custom code specifications, designing application customizations, and developing Salesforce web services for integration with Citi’s OneSource application.

-Dedicated to analyzing application requirements and developing solutions using various programming languages and providing technical guidance, I contributed significantly to order management and application integration implementations: -Sheraton Hotels: Lead Engineer for integrations. Orchestrated Joint Application Development (JAD) sessions, came up with application design, and worked with offshore and onshore teams to deliver solutions leveraging Java/J2EE and IBM MQ. -AT&T: Contributed to expansive Enterprise Systems Re-Engineering initiative across product pricing and Order Management areas.