Girija Prasad Biswal

# Manage end-to-end IT infra & BAU operations across PAN India Running with 650 Branches #Directing a team of technical IT specialists and providing infrastructure & management support #IT End User service desk and IT support Lead, #provide hands-on leadership to end-user support team #Assessing the effectiveness of support and emphasizing continuous improvement #Good knowledge of IT infrastructure incident management, CMDB, Workflows #Coordination with the central team to manage data center operation & Infra Project #Ensuring timely support to end-users and tracking the same through weekly calls with business #Administering SLA and fostering a good relationship with vendors and suppliers #Managing entire IT related AMC and reviewing cost #Supporting deployment of new technologies and solutions identified by the organization #Make the inventory of 24,000 assets being used in the Organization, closely coordinate with Procurement team and Asset Manager Share weekly / Monthly reports with senior management #Supervising project management for DC Migration and Other Projects #Preparing a budget for new projects and BAU activities and managing & maintaining the IT equipment stock through the procurement team #Interaction with RBH and Senior management for the critical end-user related issue and be an escalation point for them #Handling escalations and submitting monthly reports to the CTO #Ability to handle internal and external audits #Provide training to IT Support team members across PAN India on Policies and procedures and the Latest updates.

#Spearheading end-to-end IT infra & BAU operations   #Directing a team of technical IT specialists and providing infrastructure & management support #Coordination with central team to manage data center in DAKC #Ensuring timely support to end users and tracking the same through weekly calls with business # Administering SLA and fostering good relationship with vendors and Internal LOB's #Managing entire IT related AMC and reviewing cost #Supporting deployment of new technologies and solutions identified by organization #Supervising project management for DC Migration and Other Projects #Preparing budget for new projects and BAU activities and managing & maintaining the IT equipment stock through the procurement team #Handling escalations and submitting monthly reports to the management #Conducting internal trainings & reviews, managing shifts, and requirement gathering for new projects

• To manage and set up IT Infrastructure of PAN India offices, oversee the administration and maintenance of IT infrastructure • Oversee the administration of LAN / WAN/Virtualizations • Responsible for project management for new branch office openings and extend floor at multiple locations • Handling datacentre and servers/Network devices hosted in Netmagic Datacentre • Introducing and installing new system upgrades and security backups for Hardware and software systems • To ensure the smooth running of all the systems, including VMware Infra print services and e-mail provision • To ensure that all the facilities meet the needs of the end user with appropriateAdvice & support. • Hands on experience on Windows servers, Exchange Server, Cisco Devices, VMware, Cisco CUCM Telephony & Commvault Backup software • To manage crisis situations, this may involve complex technical hardware or software problems • Hand on Experience on Cisco Switches, Router & other Network Security Devices. • Manage team of system support, Datacentre and asset executives Team size 30.

Engineer with 7 Years of Experience in IT sector. Experienced in Desktop, Application, Networking and Server Virtualization like VMware v5.5 and v6.0. Enterprise Solution Implementer and IT-System Administrator. Solving the Critical Issues and Provide Suggestion for the changes. Ability to Function as a Team Player and alternatively work independently to Achieve Objectives. Good Technical and Troubleshooting Skills. Hardworking and willing to take on New Responsibilities and Respond to it.