Giovanni Profeti

• Managing B2B client relations in the DACH region. Serve as a key point of contact for a portfolio of customers within the DACH region, building and maintaining strong relationships to ensure client satisfaction and long-term engagement. Collaborate closely with Sales Managers to deliver a seamless customer experience, consistently going above and beyond to facilitate smooth order flow and responsive aftersales support. Key responsibilities: • Oversee end-to-end order management and coordination. • Provide dedicated aftersales support, ensuring timely resolution of client needs. • Foster strong internal and external relationships to support sales fulfilment.

• Led and mentored an international team of 28 members in the delivery of CDP's annual scoring cycle, driving performance improvement through coaching and skill development. • Streamlined team workflows, increasing efficiency and ensuring deadlines were consistently met. • Coordinated with board-level management to define strategy and project management approach.

• Reviewed nominations to the 2024 Earthshot Prize founded by HRH Prince William of Wales and Sir David Attenborough. • Stakeholder management. • Ran qualitative checks to assess the validity of nominations. • Extensive use of Airtable. Reviewed solutions nominated for the 2024 Earthshot Prize. I ran thorough checks to ensure correctness of reported information on solutions' accounts, focusing on a range of parameters including Diversity, Indigenous Participation. Working with a global portfolio of solutions, my knowledge of Italian, Spanish and Portuguese was pivotal while assessing the validity of data reported in Earthshot's files. The Innovation Team is on the hunt for star-potential in Climate and Sustainability Innovation worlwide with the goal to repair the planet according to five Earthshots: Protect and Restore Nature; Clean our Air; Revive our Oceans; Build a Waste-Free World; and Fix our Climate.

• Scored responses to CDP’s climate change questionnaire. • Assessed climate risk and impact, reviewed climate policies and GHG accounting (Scope 1, 2, 3). • Developed a strong understanding of corporate climate, sustainability and ESG policies, as well as climate data reporting and verification according to CDP and partners (Carbon Trust, SBTIs, GHG Protocol). • Experienced fast-paced scoring in an agile working environment. • Extensive use of MS Office & 365 (Including Excel and SharePoint). • Achieved top scoring performance in the Climate team, working across multiple languages including Portuguese, Spanish, Italian and German.

• Prepared research-based reports on corporate climate strategy, sustainability trends and ESG policy. • Key stakeholder management. • Account management support using CRM and CMS (MS Dynamics). • Market analysis on climate and sustainability policy trends, ESG and optimisation of supply chain engagement. • Extensive use of MS Office 365 (Mostly Excel, PowerPoint and SharePoint).

• Wrote and designed social media content. (SEO, Sketch). • Translated, adapted and proofread and subtitled social media content using XTM and Aegisub. • Achieved 5% increase in content engagement. • Extensive use of MS Office 365 (Mostly Publisher, Planner, Visio).

• Assisted customers ensuring an exclusive in-store experience. • Maintained high standards in visual display across the shopfloor in line with brand guidelines. • Engaged with cross-selling and omnichannel sales to increase KPIs.

Dissertation: "Manaus as the ‘Indigenous City’: qualitative study and policy proposal on the urban experience of indigenous people living in Manaus.” Modules taken include: • Understanding the Sustainable City. • Research Design and Project Management. • Environmental Justice and Governance. • Critical Geopolitics. • Vulnerability, Development and Disasters. • Tourism, Conservation and the Environment.

Dissertation: “Climate Change experience of Indigenous Peoples in the Brazilian Amazon - Translation of a Manifesto on Human Rights and Environmental Justice.” Core modules include: Translation and Interpreting (Italian, English, Spanish, Portuguese).