Giovanna Rios Costa

. Develop and execute content and digital communication strategies across social media, blog, and email marketing channels. . Drive B2B and B2C content distribution and audience engagement initiatives. . Design email marketing briefs and support CRM communication flows and campaign execution. . Partner with marketing and customer-facing teams to ensure consistent messaging aligned with business goals.

. Deliver premium customer experience in a fast-paced international environment. . Manage passenger journeys across check-in, boarding, connections, and arrivals. . Support flight coordination activities and cross-functional operational teams. . Handle high-pressure operational scenarios while maintaining service quality standards

. Support corporate and social events with on-site operations and guest reception. . Assist with event logistics, attendee support, and coordination of promotional materials and giveaways. . Ensure smooth event execution and positive attendee experience through proactive operational support. . Collaborate with event teams to maintain organization, event flow, and service quality standards.

. Welcome First Class and VIP passengers and provide personalized assistance throughout the airport journey. . Accompany premium passengers to VIP lounges, ensuring high-end hospitality and service standards. . Manage VIP passenger boarding and arrival assistance to ensure a seamless and premium travel experience.

Delivered customer-focused sales support to drive positive in-store experience and product conversion.