Giorgia Rimoldi

Retail Operations Director EMEA @ Guess Europe Sagl

About

Versatile Retail Operations Manager with of clear success in planning and executing competitive business strategies and identifying opportunities to increase revenues. Talent for driving continuous improvement strategies, expert in providing comprehensive operational and sales oversight for retail stores. Multilingual (Italian/English/Spanish/Chinese), my skills include, but are not limited to: • proven record of success in opening new locations and quickly increasing profitability. • expertise in managing staff in multiple location environments and facilitating training pro-grams. • lead on analysing trends to improve business performance. • ability to increase productivity by maximizing available resources. • talent in defining and implementing cross channel flows. • setting of procedures, policies, reports, goals and bonuses. • experience creating engaging experience for customers, whether that’s online, on the phone or in store. • customer focus and analytical propensity for evaluating qualitative and quantitative KPIs. • superior communication skills, experienced in public relations and presentations.

Country

City

Italy

Industry

Apparel & Fashion

Skill

Vendita al dettaglio, Stesura di budget, Customer experience, Distribuzione multicanale, Trasformazione digitale, Business development, Strategia, Gestione vendite, Management, Gestione punti vendita, Vendite, retail operations, Servizio clienti, Leadership, Business Strategy, Business Planning, Retail, Project management, Microsoft Excel, Microsoft Office

Experience

Retail Operations Director EMEA

Guess Europe Sagl

2023-5 - Present · 3 yrs 4 mos

EMEA Retail Operations Senior Manager

Guess Europe Sagl

2021-12 - 2023-5 · 1 yr 6 mos

Bioggio, Canton Ticino, Svizzera

Retail Operations Manager EMEA

Guess Europe Sagl

2019-11 - 2023-5 · 3 yrs 7 mos

Bioggio, Canton Ticino, Svizzera

• Management of the Operations department and direction of 4 resources. • Coordination of 11 countries (EMEA Region), 2 divisions (Retail & Outlet), 520 stores across Europe; • Alignment of cross Europe retail procedures. • Strategic store activities calendar and promotional activities planning. • Definition of business requirements for Retail in Omni-channel processes development. • Improvement of in-store tools through the definition of business requirements for mobile app development.

Retail Operations Project Manager

Guess Europe Sagl

2017-11 - 2019-11 · 2 yrs 1 mo

Bioggio, Canton Ticino, Svizzera

Store Manager

GIORGIO ARMANI SWISS BRANCH SPA

2015-10 - 2017-10 · 2 yrs 1 mo

Mendrisio, Canton Ticino, Svizzera

• Management and supervision of 16 resources and all store activities. • KPI's analysis aimed at maximizing sales. • Personnel management and development, recruitment and new hire onboarding. • Stock organization and inventory control. • Shop accounting and reporting. • After sales service and customer loyalty management. • On demand support to other major store managers in Europe.

Floor Manager

Fendi

2014-12 - 2015-8 · 9 mos

Mendrisio, Canton Ticino, Svizzera

• Management and supervision of resources and all store activities. • Sales activity with a focus on Chinese clientele. • Management of product reference portfolio and related analysis aimed at maximizing sales. • Store accounting and reporting. • Planning and implementation of after sales service and customer loyalty initiatives.

Business Developer

Out & About S.r.l.

2012-2 - 2013-9 · 1 yr 8 mos

Xiamen, Fujian, Cina

• Startup of the branch office in Xiamen city. • Established, built and developed relationships with Chinese customers, participated in trade fairs. • Market research, business planning, import/export processes and procedures. • Analysis of sell-in sell-out reports, analyze the sales KPIs. • Accurate follow-up of operational plans, payments, shipments and returns. • Follow-up of payments, shipments and returns. • Assessment and planning of potential entries in Chinese market by Italian SMEs specializing in food & beverage.

Personal Assistant

Associazione Cina Italia

2011-3 - 2011-9 · 7 mos

Shanghai, Cina

• Responsible for the Director's agenda and business trips. • Organization of meetings and cultural exchanges between Chinese and Italian politicians and businessmen • Relations Management with companies such as Ferrari, Enrico Coveri, Trussardi.