giorgi chanturia
Customer Relationship Management Specialist
Georgia
Tbilisi
Computer Software
Customer Relationship Management (CRM), E-Commerce, Fast Track, Data Analysis, Customer Segmentation Strategy, Sports Marketing, iGaming, Promotional Marketing, Microsoft Power BI, Cascading Style Sheets (CSS), HTML, Web Design, Microsoft Excel
Experience
Customer Relationship Management Specialist
iGaming
Tbilisi, Georgia
Managed customer lifecycle campaigns to drive player engagement, retention, and reactivation. Planned and executed multi-channel promotions (email, SMS, onsite) based on segmentation, player behavior, and lifecycle stages. Collaborated with product, design, and analytics teams to optimize campaigns and ensure a personalized player experience.
Senior Fraud Investigator
iGaming
Tbilisi, Georgia
Led investigations into fraudulent activity across iGaming platforms, focusing on bonus abuse, multi-accounting, chargebacks, and identity fraud. Monitored real-time transactions, analyzed player behavior, and used fraud tools to detect and prevent risk. Worked closely with KYC, compliance, and payments teams to ensure regulatory adherence and protect company assets.
Education
Georgian Technical University
giorgi chanturia's Contact Information
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