Ginevra Sofia Coppola

Retail Specialist @ Apple

About

As a Retail Specialist at Apple, I contribute to delivering excellent customer support and enhancing client satisfaction. My role is supported by a strong foundation in people management and fact-checking, which enables me to foster seamless customer experiences. A graduate of the University of Greenwich with a BA in Drama and English Literature, I bring a unique perspective to customer engagement. My previous supervisory and customer service roles at RSVP (Media Response) Ltd further strengthened my ability to lead teams and maintain operational efficiency in dynamic environments. Pop culture, fashion and beauty enthusiast with a background in freelancing editing/copywriting.

Country

United Kingdom

City

London

Industry

Retail

Skill

Data Entry, Databases, Higher Education, Retail, Artificial Intelligence (AI), Empathy, Microsoft Suites, Microsoft Office, Copywriting, Customer Relationship Management (CRM), Customer Support, People Management, Fact-checking, Data Analysis, Account Management, Writing, Editing, Supervisory Skills, Policies & Procedures, Customer Satisfaction

Experience

Retail Specialist

Apple

2024-9 - Present · 2 yrs 1 mo

Greater London, England, United Kingdom

• Engaged customers by identifying their needs and providing tailored product and service recommendations. • Assisted customers with product sales and the setup of new devices, enhancing their overall experience. • Maintained a positive store environment through visual merchandising and teamwork, contributing to brand loyalty.

Copywriter & Editor

2022-9 - 2025-5 · 2 yrs 9 mos

Greater London, England, United Kingdom

• Developed original and compelling copy for websites and social media to engage audiences and drive sales. • Reviewed and refined existing materials to enhance clarity, coherence, and adherence to style guides.