Ginaya E.

Recognised for excellent performance within service and promoted to triage co-ordinator, responsible for the following: ▪ Under taking EPR,PIMS and EPS training oversee important operations in early interventions service, managing team of staff who take referral from various sources for community services ▪ Providing effective leadership,management and supervision to ensure the efficient processing of all referrals, overseeing all aspects including administration, data management, software use, communication, service levels and liaison. ▪ Over seeing coordination of all services,ensuring a professional,sensitiveand respectful experience to all clients and their families. ▪ Exhibitingutmostcareandpassiontoensurethatreferralsareprocessedinan efficient, timely and effective manner in alignment with NHS values, frameworks and protocol. ▪ Training,supported development of staff ,providing mentorship,encouragement and problem-solving ▪ Diligent and expert information management;maintaining system and databases, adapting and improving existing processes, lead on maintaining referral data collection and support liaison with other teams, service providers and subcontractors, as well as assisting with collation of data and preparation of reports to monitor service. ▪ Directing on appropriate and correct data management in line with sensitive data protocol and GDPR, as well as working with alignment with all developments in legislation and compliance ▪ Ownership of professional development,participating in appraisal scheme as well as undertaking ongoing training to perform job effectively and use technology to highest Standard.

Using expertise of working within clinical environment, as well as excellent people and communication skills, to provide vital administrative support to triage service for patients experiencing acute and early symptoms of mental health problems, adverse life experiences, familial difficulty or other issues. Responsible for: ▪ Utilising extensive training in RIO 2 ,Carenotes and choose and book to maintain patient records, book appointments in alignment with clinical diaries, update clinical information and change to personal details ▪ Take calls from various sources including patients,relatives,and healthcare professionals, handling all interactions courteously and providing accurate and clear information, as well as making outbound calls relating to client cases ▪ Coordinating capture of accurate and comprehensive information from clients and referrers in order to facilitate onward referrals in alignment with service procedures and completing and sending out process documentation as required ▪ Supporting timely feedback on outcome of referral to client and to referrals.

Recognised for excellent leadership and management skills and promoted to office manager, covering many duties listed below as well as: ▪ Keeping the office running smoothly. ▪ Overseeing responsibilities and activities of all staff including front of house, administration and accounting ▪ Purchase of office supplies online with stock inventory and replenishment ▪ Overseeing need and supplement of clinical equipment ▪ Producing reports and correspondence ▪ Other requirement’s in light of role requirements and the needs of the business

Amassed fantastic skills and experience in role for private chiropractic provider, responsible for: ▪ Overseeing and assigning various administrative tasks,overseeing activities of employees and provided them with training and ongoing support and monitored and evaluated office procedures to ensure ongoing efficiency and effectiveness ▪ Maintained excellent working knowledge of chiropractic field to best represent organisation and to educate clients about their treatment and provide information in response to tentative enquiries, providing fantastic customer service at all times ▪ Providing a welcoming front of hours and potential clients, as well as managing all receptionist duties including call handling and fielding, diary management, file administration, facilities management including property and maintenance issue. ▪ Various additional duties as reflected by pivotal and dynamic nature of role;social media platform management for clinic and additional nutritional website; event and promotion management for clinic and workshops, including charity and corporate events; strategy and operational decision making; liaison with offsite accountants and management of in house accountants. Managing property portfolio, tent ants and maintenance issues.