gilberto garcia

global content support

About

Country

mexico

City

zapopan

Industry

information technology and services

Skill

microsoft office, adobe creative suite, sketchup, sdl tridion, web design, graphic design, 3d modeling, microsoft excel, html, sql, cascading style sheets, windows, javascript, 3d modeling software, lumion, adobe photoshop, multitasking, proactive monitoring, networking, technical support, marketing, microsoft sql server, social media, xml, content management, asset management, xslt, self learning, php, jira, 3d architectural rendering, 3d rendering

Experience

video upload coordinator

hewlett-packard

2015-9 - 2017-7 · 1 yr 11 mos

* Provide video upload and publishing services to ~100 HPE marketing stakeholders across regions. * Receive requests through Marketing Asset Publishing portal, manage video upload and publishing to HPE Video Gallery / YouTube, input all necessary metadata, update status to stakeholders. * Work with support team to fix technical issues. * Track performance and issues. * Meet standard TAT

image acquisition

hewlett-packard

2015-8 - 2017-7 · 2 yrs

* Ensure the automated delivery of product images and dynamic links in support of new product introductions and product updates. * Engage with AMS, EMEA & APJ Businesses and Publishers to drive new business requirements, capabilities and processes that improve customer experience and end to end efficiency. * Solve issues under tight deadlines, keeping track using a ticketing system to ensure customer satisfaction.

technical support engineer

red movil

2011-5 - 2013-5 · 2 yrs 1 mo

* Remote Network Monitoring and proactive activities to ensure guests have the proper Internet service in hotels all across Mexico * Coordinate with local IT to fix problems in a fast way. * Issue tracking using a ticketing system. * Support Coverage 24/7 via call center to help with issues related to the Internet Service

global content support

product catalog operations

hewlett-packard

2013-5 - 2017-7 · 4 yrs 3 mos

* Management and publishing content for the HPE.com product catalog worldwide. * Development of web solutions for internal HPE clients. * Coordination and launch of new products for the HPE.com online catalog. * Web solutions for internal clients worldwide. * Perform daily end to end product content update status check to ensure each system works properly. * Participated in migration project from SDL Tridion to Adobe Enterprise Manager.