Gideon Hewitt

Administer users and computers in Azure AD Administer Group Policies and MFA systems SSO administration and maintenance Regularly create and update standard operating procedure documentation Gather requirements and create reports to serve the needs of internal and compliance-driven audits Assist in development of strategy roadmaps for the IAM systems and workflows Research and recommend approaches for projects and other system administration tasks Support the configuration, deployment, and maintenance of IAM systems Work with vendors to support, update and maintain owned systems Assist with operational activities to ensure compliance with company goals, objectives, and budget Perform problem identification, isolation, and resolution of IAM and authentication issues Define the user access security model for all systems Participate in projects as IAM SME

Monitored a variety of systems and applications that contributed to the overall success metrics of the IT organization Contributed to the knowledge base, innovations and the overall IT experience for nCino’s internal and external stakeholders Became efficient in a variety of nCino internal systems, and applied a solution-oriented mindset to identify system inefficiencies and opportunities Collaborated with internal business and IT stakeholders to understand success drivers of system implementations and any changes and/or enhancements to better meet business objectives Oversaw the maintenance, configuration, and reliable operation of computer systems Installed and upgraded computer components and integrated automation processes Proactively identified areas for system optimization by running diagnostics, identifying and prioritizing system issues through appropriate assessment of risk and impact, and documented the timely resolution of issues Created and delivered documentation and technical training specifications to IT staff and other stakeholders for planning and implementing upgrades to IT infrastructure Performed, or delegated to Help Desk team where appropriate, regular backup operations and implemented appropriate processes for data protection, disaster recovery, and failover procedures Lead desktop and helpdesk changes and enhancements, making sure all desktop applications, workstations, and related equipment performed optimally with limited disruptions Assisted in system management related to capacity, storage planning, and database performance of responsible systems

Support end-users with IT-related problems in a responsive and service-oriented manner Set up, manage and maintain IT-related equipment Document processes, procedures and results Monitor backup jobs and ensure high level of completion success rate Perform regular audits against IT systems to ensure compliance with information security policies Assist in collecting audit logs and forensic information related to information security requirements Help put processes in place to maintain a stable and secure IT infrastructure environment Train staff with IT related equipment Assist the IT director with project work to grow the technology infrastructure of the organization Assist with the troubleshooting, installation and implementation of systems Ensure data integrity with regard to our fixed asset inventories Develop and monitor performance levels of software and hardware Evaluate, recommend and propose alternative methods of information processing Maintain hardware and software maintenance agreements to ensure integrity of operations processes Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Asset Control (OFAC) to assist in the identification, detection and determent of money laundering or other unlawful activities Follow and help implement IT best practices as outlined by the Federal Financial Institution Examination Council (FFIEC) through its IT Examination Handbook booklets

• Provide phone support to customers for the Meals Plus suite of products. • Travel to customer sites • Provide and/or assist with training of customers via phone or at their site. • Document product defects and customer enhancement requests through Team Foundation Server. • Ensure support provided meets service level agreement and support goals. • Provide feedback from customers on the various features of the Meals Plus products, to assist in developing the best products possible. • Maintain good working knowledge of the various products within the Meals Plus suite. • Bring potential product and customer issues to the attention of management and handle or resolve issues in professional manner. • Assist with the development or updating of related documentation (i.e. installation instructions, knowledge base articles). • Work professionally and cooperatively with all team members. • Assist with the testing of corporate software.

• Responsible for technical troubleshooting within an enterprise environment, both remotely and in-house. • Recognized for troubleshooting abilities used to rapidly resolve challenging technical issues, including system crashes, slow-downs, and data recoveries. • Engaged and tracked priority based issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. • Experienced with all PPD hardware, software, and databases including: Oracle’s Siebel CTMS, Cascade/Med-V, and Cherwell IT Management Software

Responsible for assisting the General Manager and Lead Supervisor in the daily operations of the store. Executing the daily priorities established by the General Manager Leading the store staff in the absence of the General Manager or Lead Supervisor Responsible for the logistics and visual set processes; as well as any assigned areas and departments within the store.

Charleston, SC.