Gibson Tan

++ Key Achievements ++ FY24 Quota Achiever - 136% FY24 Club Qualifier SKO2023 Award Winner - Top Enterprise AE (Asia), Top Deal (Asia) FY22 Quota Achiever - 145% FY22 Club Qualifier Managing a US$4M BoB with an annual achievement of approx US$1M in 2024 Engaging with a select group of strategic enterprise organisations in Singapore and Thailand on the CX journey. Focus on Govt/Education/Healthcare/Transportation industry as a CX thought leader. Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home. Our software is powerful and flexible, and scales to meet the needs of any business. Even yours. Learn more about us and your possibilities with Zendesk! https://www.zendesk.com/about/ https://www.zendesk.com/blog/ https://www.zendesk.com/why-zendesk/customers/

++ Key Achievements ++ FY20 Platinum Club Awardee FY20 200% achievement Grow 4x FY20 results Grow 2x FY19 results 1st hire for the role; Help grow Sign SEA business and ecosystem I help organisations drive business faster and deliver superior customer experiences on any device by making paper-based and signing processes 100% digital. With Adobe Sign, agencies of all types can cut the cost and hassle of paper-based, manual tasks — while gaining more control and visibility over document workflows. Governments today that adopt digital processes are finding greater efficiencies. For example, states that process 20,000 forms annually may save nearly $600K a year by going digital.

++ Key Achievements ++ Close large deals e.g. multi-million, multi-year with leader in port logistics industry Drive ERP cloud business in Singapore's Government/Healthcare/Education and named accounts Plan, initiate and execute customer outreach events Why Move to Oracle Cloud Applications? Proven Platform backed by 40,0000+ Developers, 25,000+ Customers, 1,000+ Applications and 17,000+ Patents. - A Complete Business Cloud Platform [No integration/interfacing nightmare] - A Single Data Model [Seamless cross-sharing of data across applications] - Continuous Innovation [Managed and Time-Flexible upgrades] - Best Business Practices [Embedded business analytics and dashboards] Customer Experience (CX) Human Capital Management (HCM) Enterprise Resource Management (ERP) Enterprise Performance Management (EPM) Supply Chain Management (SCM)

++ Key Achievements ++ Led revenue growth to $300k in 1st year Led growth of team to >10 in 2 years Set up regional development center in JKT, Indonesia Secure multi-year service contract with global aerospace manufacturer Content Concepts sets out to partner our customers on their information discovery journey and helps them to achieve CLARITY in their businesses. Foremost, Content Concepts aims to fulfil information gaps through creative engineering of processes and to satisfactorily derive true benefits of content-driven projects for our customers. Specialisation: Document Automation >> Getting the RIGHT data, the efficient way Invoice Processing Purchase Order Processing Contracts Processing Personnel Files Processing Scanning and Archival Enterprise Business Management >> Flowing the RIGHT data, effectively Business Systems Design, Consultancy & Implementation Document Process Design, Consultancy & Implementation Management & Operations Dashboards >> CLARITY Unleashed! Make SMART decisions.

++ Key Achievements ++ FY10 Quota Achiever FY11 Quota Achiever Close million dollar deals with SG Government, education agencies and banks Responsible for the growth of Oracle's Enterprise Content Management & Portals business within the Fusion Middleware group for Singapore, Philippines & Vietnam. Plan and lead market education/awareness activities in the areas of ECM/DM/RM & Imaging/Process Management especially Invoice Processing. Drives the creation of innovative solution sets with Oracle products to satisfy customers and partners needs. Pursues creative and non-conventional avenues of collaboration among the wider ECM community with the interest of advancing Records Management practice in ASEAN. Leads and Engages in partner enabler programs to increase adoption of Oracle product set.

++ Key Achievements ++ President's Award [Top 1% sales] FY09 Quota Achiever FY08 Quota Achiever Achieve GEH sectors YOY revenue growth in excess of 50% over 2 FYs Achieve 1st large education bulk order contract Winner of multiple sales achievement awards. Account management role for the past 2 years. Responsible for breaking into the healthcare sector and advancing opportunities in the public/education sector. Bridge gap between customer’s business needs and company’s solution offerings Consult on solution alignment - Excite, evangelize and motivate customer buy-in. Emphasis on Information/Content/Knowledge Management lifecycle solutions - includes digital conversion services of hardcopy to digital images.

Project Manager for Staff Housing Solution on SAP ERP2004 Real Estate module. Key stakeholders encompass 3 corporate offices. Project size in excess of 500 man-days Project Manager for various other corporate applications on J2EE/Oracle platforms e.g. NUS Integrated Environment Health Safety System which encompasses a minimum of 5 corporate offices Actively identify and communicate business process improvement initiatives and proposals to stakeholders. An example is introducing self-service admin modules to reduce support calls from 5 per month to zero and support time to be reduced from 3 to 1 day. Align and communicate department’s strategies and directions to key stakeholders Technical lead and consultant for design, development and delivery of corporate systems Research, test and educate stakeholders on relevant cutting-edge technologies for optimisation of business processes. Lead support consultant for 4 additional systems. Target audience numbered at 8000 users.

Project Manager for internal products development Project Manager for external projects managing activities in development centres in both Shanghai and India. Manage applications roll-out for major financial institutions. Technical lead and consultant for design, development and delivery of IT systems Build business cases and engage in business development and pre-sales activities regionally. Engaged with clients on business process improvement activities and requirements building.

Strategist and Project Manager for internet initiatives Planned and developed internet roadmap Engaged with internal customers on business requirements and planned for future enhancements Managed external vendors on projects to size of $3 million.

Project manager for the implementation of an in-house eBrokerage project. > Participated in the functional master planning. > Managed a team of 5 developers in the project implementation. > Managed business analysis process, project scope and cost, documentation Lead consultant in prospect engagements with one of the local GLCs, top Indonesian telcos and Taiwanese system integrators. Lead consultant in IDA’s Call for Collaboration (CFC) for the Wired with Wireless initiative. Evangelise the vision of a global mobile payment system, the scale of payment processors such as Visa, Mastercard. Engaged in proposing 3D Secure compliant wallet solution to a major global financial institution. Evangelise business scenarios for product placement in financial institutions and telecommunication carriers e.g. SingTel, StarHub, M1, Globe Telecom, Smart, CSL(HK), Maxis, Satelindo. Create relevant business cases for proof of concepts. Create and maintain documentation on product suites. Liase with cross functional teams i.e. product development, product management, sales on regional trends and requirements. Engage in partnership/alliance formations in the area of mobile commerce. Participated in business development work. Regional pre-sales responsibilities i.e. SEA, Greater China. Technical lead in building a common communications infrastructure for one of the major Singaporean banks. > Involved in system architecture design. > Led team in development, testing and documentation of the system.

The Master of IT in Business (Analytics) Programme is a horizontal focused degree where students learn the linkages across service delivery process, data, operations, analytics, technology & architecture of several service industries, including healthcare, hospitality, retail, supply chain, transportation and entertainment. A data-centric perspective for understanding service delivery with the emphasis on emerging "next-practices" of real time, adaptive data analytics with massive amounts and multiple types of data.