Gibril Jobe

Arrive Logistics is a Chicago based logistics start-up focusing on building automation software for fortune 500 clients and trucking companies. As an account manager, responsible for developing and maintaining relationships with new and existing clients, with the goal of maximizing company revenue. Managed and maintained relationships with key accounts, ensuring customer satisfaction and contract renewals. Responsible for managing RFPs and quotes for clients in large-, mid-market, and SMB clients. Analyzed customer needs and provided tailored logistics solutions, enhancing service delivery. Led efforts to streamline internal processes, improving overall operational efficiency. Developed and presented regular performance reports to senior management and contributed to strategic decision-making. Worked with Marketing and Sales teams to build strategies for client outreach.

Implemented electronic signature solutions for diverse clients, ensuring smooth integration with existing systems. Acted as the primary liaison between clients, account managers, and product owners, facilitating clear communication and project success. Collected and analyzed client feedback, generating actionable insights for product improvement, and provided these insights to product management for new feature enhancements. Created detailed bugs, requirement documents and user stories in JIRA for development teams, ensuring alignment with client needs. Reviewed requirements with the technology team during grooming, performed UAT, and ensured successful release. Conducted regular demonstrations and client training sessions. Managed project timelines and deliverables, ensuring on-time delivery and implementation.

Skilbi is a technology company focused on creating web applications and job boards for students and early career professionals. As a product analyst, responsible for user experience research with clients and end-users, and using the insights to create features. Played a key role in developing a job board for students and new graduates, successfully launching it with a leading accelerator (Tech-stars) in North America. Collaborated with UX designers to create prototypes in Figma. Collaborated with developers, and testers to ensure the product met all user requirements. Conducted thorough product research, identifying market trends and user needs to guide product development. Wrote detailed requirements, functional specifications, and defects using JIRA, contributing to the development of a high-quality web application. Coordinated cross-functional teams (technology, product, marketing) during the Agile development process, ensuring smooth workflow and on-time delivery. Conducted product demos for stakeholders, gathering feedback and making necessary adjustments to continuously enhance product quality.

Upkey is a technology start-up based in Chicago, focused on creating different career tools that help students and recent graduates find internships and kickstart their career. As a product analyst, responsible for leading demonstrations of career tools in multiple universities in midwest and using them to ideate and create multiple features.