Gianfranco Campos Rubio

● Led the definition and implementation of Goals, Drivers, Constraints, Services, and Metrics for the newly established Business Technology Optimization (BTO) Department, supporting the enablement of Enterprise Architecture (EA) capabilities as part of the Architecture Governance strategy. ● Mapped business capabilities, processes, and functions across a portfolio of over 400 software applications, leveraging the Capability Map Industry Reference Models from the Business Architecture Guild to enable capability-based planning and bolster EA strategy. ● Modeled and analyzed key corporate systems—including Contract Management, Recreation Management, and Water Workforce Management—by translating legacy documentation to ArchiMate 3.2 using Bizzdesign Enterprise Studio. Prepared candidate architectures for evaluation and approval to be included in the architecture roadmap. ● Developed EA processes, customizing the Architecture Development Method (ADM) and architecture modelling style based on TOGAF, Archimate 3.2, and BPMN 2.0. ● Responsible for administering and supporting Bizzdesign Enterprise Studio and Bizzdesign Horizon Servers, platforms used to manage Enterprise Architecture documentation.

● Technical lead for the Information Storage Realignment between the Tax and Assessment Departments, designing a modelling framework for business process management. Collaborated closely with managers, leaders and stakeholders from Credits and Collections, Tax Systems, Billing and Adjustments, Tax Advisory Services, and Tax Maintenance to ensure alignment and adoption across functions. ● Process analysis, requirements gathering, and design for the new Assessment and Taxation system for commercial and residential properties in the City of Calgary (CIAO+). Liaison role between property valuation business units and the IT Software Vendor.

● Led an international team of developers and engineers across Canada, Mexico, Peru, Chile, Turkey, and Korea for the designing, manufacturing, and deployed IoT solutions for water quality and plant growth monitoring in Alberta. ● Directed the software development of an IoT dashboard, enabling real-time monitoring through MQTT and Grafana. ● Served as Product Owner for the UX/UI design of an NFT marketplace, enhancing user experience and accessibility. Additionally, led the backend development utilizing a microservices architecture, NGINX load balancer, and Hetzner Cloud infrastructure. Led the design, development, and release of Zentangle NFT marketplace with the first feeless auction for interactive 3D NFTs using IOTA token. ● Led the research & experimentation for the publication of an academic paper, "Energy Efficiency Using IOTA Tangle for Greenhouse Agriculture," integrating Deep Learning (Mask R-CNN model for crop recognition), Internet of Things, Blockchain, and Cloud Services to optimize agricultural sustainability for the SIMBig2021 (Springer Magazine). ● Managed an open-source project under the Apache License 2.0, leading a team to integrate IOTA wallets with Ledger Nano hardware.

● Project Manager for the implementation of PerfectMind Recreation Management System in coordination with Recreation and Sports, Community Services, Finance, and Marketing departments, resulting in a 25% increase in revenue through online sales. ● Directed corporate training for 250 business and technical professionals to ensure seamless process adoption, while leading the communication strategy with marketing and recreation departments for a public rollout to over 65,000 users. ● Led the automation of the Project and Portfolio Management processes based on PMBOK (Management of Ideas, Projects and Programs) for process optimization. ● I led the re-engineering of Incident, Request, Problem, Change, and Configuration Management processes with BMC Footprints, resulting in a 50% decrease in response times for critical and high-priority incidents. As part of the continuous service improvement, I established and deployed service-level agreements, KPIs, business rules, performance dashboards, and data reporting processes to enhance IT Service Operations. ● Technical expert for the Asset Management System migration from Hansen Infor to Maintenance Connection, supporting the business needs of Facility Management, Engineering, and Parks departments; migrating 50,000 assets. ● Responsible for the architecture design and implementation of WatchGuard Video, a Security Management System for Enforcement Officers, and Vehicles. Led the transition from a local client-server architecture with USB data upload to a high-availability web-based system with wireless data upload.

● Brand development through online tools. Web Page Design, Development, Positioning, Blog Posting, and Administration of Social Networks. ● Improve internal business processes and support IT operations.

● Modeling analysis of the Records Management process (using BPMN 2.0) ● Respond to help desk calls, respond to individual requests for assistance, diagnose problems and coach users in the use of applications.

● Prepared and presented hands-on trainings about Business Process Modeling Notation (BPMN) 2.0 for the Center of Technologies and Information Communications of the National University of Engineering of Peru, and for The National Institute of Civil Defense of Peru.

● Led market development initiatives, identifying new business opportunities, forecasting demand, and negotiating with clients. Achieved an average annual sales growth of 27%. ● Collaborated closely with customers to understand their requirements, define project scope, set clear goals and deliverables, and estimate the necessary resources for accurate project sizing and forecasting.

● Responsible for the project for the implementation of an IT Service Management solution for Incident Management at the Supervisory Agency for Investment in Energy and Mining of Peru (OSINERGMIN). ● Responsible for the project for the Process Modeling and Automation of Request Fulfilment processes at the National Superintendency of Tax Administration of Peru (SUNAT).

● Directed the Business Unit, managing operations, resource allocation, and expense control to drive profitability and operational efficiency. ● Delivered strategic consulting on enterprise infrastructure management and monitoring tools, tailoring solutions to meet client-specific requirements. ● Led the development and execution of commercial proposals, including RFQs, RFPs, contracts, and SLAs, ensuring alignment with both client expectations and company standards. ● Managed end-to-end implementation of IT Infrastructure Management solutions for key private sector clients—including Lima Airport Partners, Unicon, Telefónica del Perú, and Ferreyros—ensuring projects were delivered on time, within scope, and on budget.

● Consultant in SOA Solutions and other Fusion Middleware tools of Oracle 11g & 10g ● Execute and implement Oracle XML Fundamentals, Oracle 10 g Fusion Middleware, and Oracle SOA Project Methodology laboratories.

Top Fifth

First Class Standing

First Class Standing Two Academic Excellence Awards (one per semester)

* High specialization in Business Process Redesign. * Two hundred and thirty hours of training in class. * Project for process redesign at the Institute of Physical Rehabilitation & Testing (IRFEM). * Project for implementation of management system for information security in statistical offices.