Giada D'Ortona

High-end retail boutique of silver collectibles active in several markets including Americas, Asia and Europe with a physical presence in Italy. Taking over the family business, from afar, I oversee all aspects of Marketing, Business Development, Operations Management, Company CRM and Client Relationships while driving the store forward in terms of revenue and sales strategy. Involved in leading remotely and supporting product sales in highly competitive, niche market, gives me the opportunity to be in constant contact with the luxury retail space while giving me the layout to try new avenues.

Global fin-tech private company, focusing on enabling b2b payment amongst enterprises and their ecosystem. Facilitating the payment piece between buyers and sellers through visibility, RPAs and credit facilities. - Spearheaded executive-level go-to-market strategy, driving the successful penetration of a complex financial BNPL product into new markets, enhancing Market Placement and Customer Perception. - Directed the launch of the Aviation vertical globally, aligning high-level product strategies with regional market needs and creating a new revenue stream. - Formulated strategic growth initiatives targeting new verticals and personas, enhancing the company’s market position in B2B payments space while securing multimillion-dollar contracts. - Managed strategic partnerships with key industry stakeholders, ensuring alignment with corporate goals and long-term revenue growth. Part of a team of three, in charge of the entire business development across EMEA for all the different verticals that the company sells into (aviation, retail, automotive, manufacturing, and more.). Drove the sales direction for the Business Aviation and fuel card segment, as well as opening the semiconductor channel for Europe, fashion Retail for UK, and others.

Global b2b IT services company, specialized in EDI communication, streamlining ERP communication and order transparency from placement to invoice. - Conducted high-level business development initiatives across Europe, overseeing growth in 7 countries, increasing regional revenue by 35% year-on-year, with the acquisition of the largest European customer to date. - Drove European commercial strategy, securing partnerships with Value-Added Resellers, significantly enhancing market penetration, and expanding client portfolios, all contributing to its growth prior to acquisition. - Led remote and hybrid teams, fostering cross-functional collaboration, and achieving a 40% increase in revenue through optimized sales operations and strategic market planning. - Ranked #1 globally in 2021 for number of contracts closed, exceeding revenue targets by 25% and driving growth in new regions. - Collaborated with senior executives to craft and implement long-term business development plans, resulting in sustainable growth and enhanced market positioning. I joined DiCentral when it first decided to physically enter the European market, I gave direction on activities, events and partnerships needed to make the company known in this market, as well as growing and setting up a remote team of three to help support the initiatives. These efforts resulted in the company being acquired by a larger player in the space, TrueCommerce at the end of 2021. Reporting directly to the EVP of the region I had the opportunity to take on pilot projects, ad hoc customers and work on regions that the rest of the team would not focus on.

Global fuel trader in the transportation sector, with physical presence in the Aviation space. - Led the strategic expansion of new business segments across Italy, France, Germany, and the UK, increasing revenue by 45% through innovative sales and marketing strategies. - Managed executive-level negotiations and secured multi-million GBP contracts, contributing to a 50% growth in annual fuel sales across key regions. - Directed compliance efforts for the Italian e-invoicing directive (Directive 2014/55/EU), ensuring seamless web service integration and enhancing operational efficiency through Agile methodologies. - Acted as Product Owner for client-facing tools, overseeing enhancements that improved customer satisfaction by 20% and boosted service delivery metrics. - Collaborated with C-suite executives and board members to implement large-scale projects, ensuring alignment with corporate strategy and delivering impactful results. - Negotiated favorable contract terms, resulting in 15% contract increase and 5 years client retention rates. I served as a Senior Manager for GA Sales and Offer Development, working with a very diverse team to drive strategic initiatives. My sales efforts expanded in the private and government sectors and served as a chief point of contact for customer across projects, business, events and more. Moreover, I gained solid experience in a product ownership role for an eminent client as well as supporting External Marketing Development across Website Design, Printed Material, and Exhibitions from a commercial perspective.

Global IT services company in the aviation parts space. During this tenure, I served as a European representative for customers with hundreds of thousands of dollars in subscriptions while managing projects, business and events. I dealt with all commercial airlines across Europe and Asia assessing requirements, facilitating integrations based on seamless communication between operators and suppliers in the supply chain process, streamlining purchases, repairs, pool agreements and special situations.

Managing several existing customers around the world, including most founders of the company, while creating and carrying forward major projects within the organization.

I was tasked with delivering administrative support to 2 Development Managers and leading all fundraising activities including donor/public relations, direct mail appeals, and special events. I was able to raise 7 figures in donations within 1 calendar year. This involved working with HNWIs and leading extensive research on corporate foundation and individual donors, maintaining appropriate donor files using Raiser’s Edge system, monthly fundraising reports and other ad hoc database reports.

Working for the second time for this company as an intern in China, I served as an auxiliary to international team manager dedicated to delivering door-to-door services for a major Australian retailer. This involved leading Delivery teams in meeting timelines via auditing, VOB and order processing systems, building end-to-end Supply chain across procurement, order allocation, WMS, TMS & Finance Systems. I gained solid exposure across all aspects of the operation chain and inbound/outbound goods and helping in the selection of candidates for international customers’ projects. Administering the Oracle booking system, I updated a large number of bookings to speed up the auditing process and learning overall procedures for general merchandise cargos with international destinations.

• Assist the clients in the process of product selection. • Take the clients' orders and to sell the available products. • Making sure that the items are delivered as programmed. • Help the other staff with the arrangement of the showroom, sometimes from ground to top, in order to insure a clean working and shopping place. • Helped to increase sales volume by 12%. • Ability to communicate at all levels

Student-Athlete for the first semester of Graduate school due to early graduation and on time graduation from the program while working.

Chinese summer program at Fudan University in Shanghai, while working part time.

Student-Athlete