Giacomo Bisà

- Consulting and assisting customers (both importers and exporters) looking for a supply-chain solutions partner - Successful business expansion in California, Florida, Arizona, Nevada, Colorado, Utah, and Washington - Track-record of exceeded target KPIs (>20% for 2022) - Established SOPs for customers, working closely with operations to help fulfill clients' needs while reaching corporate objectives - Maintain strong relationships with existing customers, ensuring customer loyalty to the brand - Develop consolidation LCL opportunities - Focus on high-end furniture (Direct Home Delivery and White Gloves projects) and fashion

- Built a solid local customers portfolio with a steady yearly increase - Track-record of succeed contracts negotiations with customers - Played a key role in new customers campaigns with focus on greater Los Angeles area - Specialized in managing Europe-US West Coast trade lanes business development - Consolidation of existing customers relationships with successful results in both upselling and cross-selling activities - Focus on churn-rate reduction - Focus on furniture & design, fashion and special projects What I learned: worked in a multicultural environment, managing cultural differences in the workplace, negotiation techniques, effective problem solving

- Worked as operations trainee in both air freight and ocean freight divisions (import & export departments) - Managed freight operations for customers based in Italy - Direct contact with vendors and carriers to ensure the successful result of customers' requests - Direct contact with customers to provide update about their shipments - Constant communication with sales executives to build a highly customized solution to their clients What I learned: freight-forwarding operational best-practices, meeting deadlines, how to build a valuable relationship with vendors, colleagues and customers to reach common objectives, customer service,