Geana Hayes

Sr Manager IT Operations and Support @ Bealls, Inc.

About

Seasoned IT professional with over twenty-five years of results-oriented Service Management. Dedicated and certified ITIL professional with a superior work ethic and customer satisfaction record. Knowledgeable in all aspects of ITSM concepts and coordination. Experience overseeing projects from design to implementation. Skilled problem solver, able to improve on efficiency of operations and complete projects on time and within budget. Specialties: ITIL Change Management; IBMi

Country

United States

City

Palmetto

Industry

Information Technology & Services

Skill

Microsoft Office, Service Desk, Operations Management, IT Service Management, Change Management, Budgeting, IBM iSeries, Management, Servers, Troubleshooting, Software Documentation, Windows, Active Directory, VMware, Database Administration, System Administration, Disaster Recovery, Windows Server, Security, Oracle

Experience

Sr Manager IT Operations and Support

Bealls, Inc.

2022-8 - Present · 4 yrs 2 mos

Bradenton, Florida, United States

Bealls Support Center Manager - Operations

Bealls, Inc.

2013-9 - 2022-11 · 9 yrs 3 mos

Bradenton, FL

Support Center Manager focusing on all aspects of ITIL processes and Operations. Leader and facilitator of IT Change Control, Root Cause Analysis and Problem Management.