Gerry Trepanier

1. Financial Responsibilities Reach objectives in terms of contract retention, escalations, margin and working capital Control profitability of the contracts Maximize utilization of field employees Identify possibilities for equipment replacement, contract extensions and maximize margin on Spot Identifying and take corrective actions to improve Poor Performing Contracts Develop Contract Escalation Plans Provide accurate input to forecasts for Monthly Finance Reviews 2. Commercial responsibilities Manage assigned contracts to the level required by the customer to reach full customers satisfaction Foster the contract business growth Develop a long-term trust relationship with customers Coordinate planning correction for maintenance Process all overdue receivables and invoice disputes in a timely manner 3. People Management responsibilities Daily management of up to 30 direct reports Positively influence motivation of direct reports Foster Teamwork Develop competencies of direct reports Coach and control activities of Service Team Prepare and conduct annual performance appraisals Identify development needs, establish training plans and follow-up training organization Foster on-the-job training and self-learning Coach and mentor new hires Set goals and objectives in line with AOP and Service LOB Develop and manage technician performance plans Ensure all Service Team Members are HSE compliant 4. Workload Management and Planning responsibilities Organize workload of Service team Achieve monthly service metric targets Develop Spending Plans for contracts Utilize Service Management System to: • Forecast resource requirements in compliance with contract requirements • Plan Monthly maintenance schedules • Review implementation of Monthly Plan 5. Change Management Responsibilities Foster change and progress mindset Influence positively employees to change current practices and processes Foster best practice sharing within team