Gergely Makár

Overseeing end-to-end IT service operations across multiple domains, including Mobile Device Management, Exchange, File/Print, and Logistics services. Responsible for maintaining performance, quality, and budget targets while driving continuous improvement and service innovation. For three years, I also led comprehensive Supply Chain Management activities — aligning logistics processes with IT operations to optimize resource utilization and service delivery. Key responsibilities and achievements: • Manage operational performance, KPIs, and service quality across multiple service lines. • Oversee incident, problem, change, and release management processes. • Lead and coordinate service improvement and transformation projects. • Implement data-driven process optimization and reporting frameworks. • Act as key liaison between technical teams, business stakeholders, and management. Results: Improved service delivery efficiency, enhanced customer satisfaction, and supported successful transitions of multiple enterprise-level services.

Responsible for sourcing and procurement of raw materials and packaging for a leading confectionery producer. Supported production continuity through proactive supplier management and cost control. Key responsibilities and achievements: • Negotiated supplier terms for key ingredients and packaging materials. • Monitored stock levels and coordinated with production planning. • Introduced supplier performance reviews to enhance reliability.

Organized and managed international full truckload and part load shipments across Europe. Ensured cost-effective, timely, and compliant transport operations while maintaining strong relationships with carriers and clients. Key responsibilities and achievements: • Planned and optimized transport routes and schedules for efficiency. • Negotiated freight rates and contracts with European carriers. • Handled documentation, coordination, and delivery tracking.

Led operations of a temperature-controlled warehouse supporting ice cream production and distribution. Managed inventory, ensured food safety compliance, and optimized warehouse processes. Key responsibilities and achievements: • Supervised warehouse staff and coordinated inbound/outbound logistics. • Maintained HACCP compliance and consistent temperature control. • Optimized layout and space utilization. • Collaborated with production and logistics to ensure seamless flow of goods.

Managed logistics operations and cross-functional projects for a growing transport and supply chain company. Oversaw daily operations, vendor coordination, and technology-driven process improvements. Key responsibilities and achievements: • Planned and supervised domestic and international transport projects. • Managed warehouse processes, inventory, and logistics documentation. • Led IT implementation efforts for route and order tracking systems. • Coordinated a small team, balancing operational and strategic priorities. • Improved cost efficiency and delivery accuracy through process automation.