gerard dominic
service delivery analyst
About
[PROFESSIONAL SNAPSHOT] Delivery Analyst (Quality Analyst) with IBM India Private Limited, possessing expertise in ticket quality auditing, defect prevention plans, idea generations & SLA performance analysis since May 2015 till present. Quality Analyst with WNS Global Services from December 2009 until March 2015. Senior Customer Service Advisor with WNS Global Services from April 2005 until December 2009. Customer Service Advisor & Licensed Insurance Professional with WNS from April 2004 till April 2005.
united states
new york
information technology and services
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Experience
quality analyst
aviva gi collections
service delivery analyst
ibm
senior .quality assurance associate
wns global services
Education
st. joseph's college of arts & science
chatrapati sahuji maharaj kanpur university, kanpur
gerard dominic's Contact Information
Phone
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