gerard carragher

Provide a complete suite of unified and integrated solutions across the entire ICT spectrum and deliver them as part of one, end-to-end, managed service.

* Provide training and support for Citrix frontline, escelation and TRM engineers as well as Citrix Customers and Partners. * Product training and content development: * XenApp * Provisioning Services * MS Hyper-V * XenServer

* Plan release training for New Product releases. * Attend EMEA TTT events(Train the Trainer) * Determine the training need and requirement and provide a training plan to support managers. * Develop troubleshooting content * Deliver training to EMEA and if needed US Support teams * Facilitate and build environments for vendor training such as Citrix XenServer for Dell OEM * Products included: * Dell 9G Server range * MS Windows 2008 * MS System Center Data Protection Manager 2007 * Dell MD3000i Disk Storage Solution

Deliver a 4 week New Hire course consisting of break fix training including, the Dell Server range, RAC, NAS, DAS, TBU, Windows Server 2003, MS Clustering and Enterprise monitoring and management using Dell OpenManage. Training lab management, preparation, maintainence and ongoing course development.

Provided out of business hours support on Dell's Enterprise Server range, Blade Servers, Managed Switches, SCSI and iSCSI storage solutions, NAS and DAS, Tape Backup Units including librarys, Dell Server and Enterprise Management Software Solutions, Operating System break fix support including W2K, W2K3, Red Hat Linux and Backup solutions such as Commvault Galaxy and Veritas Backup Exec. Provided 4 hour SLA on Hardware issues, worked with Microsoft escelations for SQL and Exchange issues depending on warranty agreement. Provide technical SME support to on call Technical Account Managers

Provide support on Dell's full Enterprise range including Server, Blade, NAS, DAS, Remote Access, Managed Switches and OEM supplied Operating Systems including Windows 2000, 2003, 2003 SBS, 2003 Storage Server, Red Hat Linux and associated management and environment monitoring S/W Provided 4HR SLA support

Provided Next Business Day support for Dell's entry Server and TBU offerings

Provide advanced desktop support for high-end workstations using multiple GPU's, SCSI Tape solutions and resource intensive graphics applications

Provide Desktop, Laptop, Printer and OS support to Dell corporate customers.

Assisted in the construction of timber frame houses, using skillsaws, nailguns etc...

Collect and distribute car parts within the plant for delivery to crash repair centers in Bayern and Austria from the VAG group Vertriebszentrum via the dedicated cargo train from Wolfsburg to the facility and smaller deliverys via lorry.

Delivered Spaten Beer and Merchandise to locations across Munich and prepared for the annual Oktoberfest.

Evros Technology Group offers unrivalled support in the design, supply, implementation and support of organisations’ IT infrastructure. The organisation provides a full end to end, flexible and innovative approach to servicing clients IT requirements – providing them with the assurance that all of their IT needs can be managed by one provider.