GERALDINE AQUINO

chat moderator chat moderator chat moderator TalkyTime · Full-timeTalkyTime · Full-time May 2024 - Present · 1 yr 9 mosMay 2024 to Present · 1 yr 9 mos United States · RemoteUnited States · Remote I had the role of a chat moderator and was responsible for an account where I held the position of overseeing and managing all interactions on the platform to ensure safety and the of all users. This entailed monitoring and moderating discussions, reviewing conflicts and responding to user concerns in a timely manner. I was able to foster effective communication. I was also proficient in recognizing and dealing with offensive activities, in assisting the users, and in seeking to create a friendly environment in the chat. To excel in this position, I needed to be able to communicate well, demonstrate to users the confidentiality of matters and be able to act and bring about resolutions while protecting the platform and providing users with a great experience.I had the role of a chat moderator and was responsible for an account where I held the position of overseeing and managing all interactions on the platform to ensure safety and the of all users. This entailed monitoring and moderating discussions, reviewing conflicts and responding to user concerns in a timely manner. I was able to foster effective communication. I was also proficient in recognizing and dealing with offensive activities, in assisting the users, and in seeking to create a friendly environment in the chat. To excel in this position, I needed to be able to communicate well, demonstrate to users the confidentiality of matters and be able to act and bring about resolutions while protecting the platform and providing users with a great experience.…see more Account Management and Online Advertising