gerald rogers

* Customer service, supplying appropriate benefit and training advice to customers. * Conduct fortnightly job search review interviews (FJR) with customers. * Customer reception, telephone enquiries and appointment bookings. * Processing of Crisis Loans. * LEAN process co-ordinator. * Refusal of Employment procedures (RE). * Detection and reporting of Benefit fraud.

* Routine business administration including VAT / Payroll processing * Retail sales, credit card terminal processing, ordering of stock. * Business Facilities Management. * Liaising with suppliers. * Cash register reconciliation, maintenance of sales records. * Stocktaking. * Restaurant bookings and serving customers. * Staff training & recruitment. * Ensuring that all legal licensing requirements and regulations were met. * Cellar maintenance. * Achieved Somerset Life Dining Pub of the Year 2006.

* Management of the staff and resources. * Ensure that deadlines within the Department were met. * Compile statistical reports on subscriptions to the journal for Senior Management. * Make recommendations as to any improvements for implementation. * Handle customer enquiries both face to face, and by telephone. * Key account management. * Banking and credit card terminal payment processing. * Processing of subscription, book, CD and DVD orders for the journal. * Invoicing, payment receipts and renewal statements for all products. * Handling of claims for missing orders. * Liaise with distributors for dispatch and storage. * Liaise with the American Journal Office in Boston for the dispatch of the American JBJS. * Handle all enquiries regarding online access to the journal. * Recommendation for development of the Subscriptions database system. * Assisting with the annual company audit. * Co-ordinate attendance for the company at symposia meetings, in the UK and abroad.

* Management of the Department’s routine diagnostic and research laboratories. * Histology, immunocytochemistry, photomicrography and medical illustration techniques. * Ordering of medical equipment, chemicals & consumables * Responsibility for two members of staff. * Staff training. * Health & Safety Representative. * Budget maintenance. * Systems Supervisor for the computer system.

* Histology, immunocytochemistry, photomicrography and medical illustration techniques. * Ordering of medical equipment, chemicals & consumables * Staff training. * Health & Safety Representative.

Histology, photomicrography and medical illustration techniques.

* Processing of road closure applications and Section 58’s in line with Somerset County Council requirements. * Budget management for Surface Dressing project (£6.2M). * Development and maintenance of spreadsheets. * Collation Surface Dressing Schemes. * Collation of tar bound testing requests and chemical testing results for Designers. * Maintaining a record of all Out of Hours callouts and Winter Maintenance treatments for Somerset including KPI & Low Service Damage (LSD) values. * Creation of business reports for Management. * Winter maintenance supervision for Minehead Depot, ensuring that client expectations are managed. * First Aid at Work.

E-Commerce Platforms Module

City & Guilds Certificate in Computer Literacy City & Guilds - The Preliminary Certificate in Applications Programming (COBOL)

ONC in Sciences HNC in Medical Laboratory Sciences (Histopathology & Cytology) IMLS Special Examination (Histopathology)

City & Guilds General Course in Science Mathematics Chemistry Physics Biology English O' Level

2 ‘O’ Levels: Mathematics; Chemistry 4 CSE’s: Physics; History; Geography; French