Gerald Dilbert

• Collect rent and deposit payments in accordance with company guidelines • Prepare and service accurate non-payment of rent notices to residents who have failed to pay rent in a timely manner • Oversee maintenance team and their daily work assignments and accompany maintenance time to conduct all inspections (pre-inspection, agency inspections, move-in and move-out inspections, etc.,) • Walk the grounds in and around the development at least twice daily to ensure the grounds remain free of trash, graffiti, and unsafe conditions • Address resident complaints, including problems between residents and property management, report actions to the regional manager, and respond as directed by the regional manager • Ensures compliance by the residents with the terms and conditions of the residential lease and resident rules and guidelines in a firm, consistent, professional, and non-discriminatory manner

• Works with clients to identify their needs and ensure customer satisfaction • Organizes facilities and details such as décor, catering entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc. • Upholds any necessary safety precautions • Proactively handles any arising issues and troubleshoots any emerging problems on the event day • Welcomes guests to the venue and receives tickets • Bartends and serves food and drinks to attendees • Responsible for facilitating seating organization with respect to fire code regulations and working as an usher

• Works with clients to identify their needs and ensure customer satisfaction • Organizes facilities and details such as décor, catering entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc. • Upholds any necessary safety precautions • Proactively handles any arising issues and troubleshoots any emerging problems on the event day • Welcomes guests to the venue and receives tickets • Bartends and serves food and drinks to attendees • Responsible for facilitating seating organization with respect to fire code regulations and working as an usher

• Attracted tenants by advertising vacancies, obtaining referrals from current tenants, explaining the advantages of location and services, and showing units • Created contracts with tenants by negotiating leases and collecting security deposits • Accomplished financial objectives by collecting rents, paying bills, forecasting requirements, preparing the annual budget, scheduling expenditures, analyzing variances, and initiating corrective action • Maintained property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units, completing repairs, planning renovations, and contracting with landscaping services • Enforced occupancy policies and procedures by confronting violators • Prepared reports by collecting, analyzing, and summarizing data and trends • Accomplished organization goals by accepting ownership for achieving new and different requests and exploring opportunities to add value to job successes

• Designated as the main point of contact for the entire facility 24-hours a day. responsible for setting up and dismantling all events • Manage employees’ while manager is away from the office • Responsible for placing orders for supplies and food in a timely manner • Assist with new hire orientation and assigning and creating employee badges • Ensure the office is aesthetically pleasing, including building furniture and setting up conference rooms • Aid with employee initiatives • Operate systems such as Sana Fresh, 15Five, and Kastle • As a Customer Support Representative, I am the voice of ChowNow, helping the restaurants and diners have a positive experience via the phone, email, and our online chat feature, using a calm, caring and compassionate, demeanor all while having a strong sense of empathy in difficult situations • Responsible for processing 1,000 tickets per month and maintaining high-quality scores

• Staged conference room tables • Cleaned bathrooms and washed dishes efficiently • Detailed floors

• Delivered repaired computer and hardware devices • Scheduled appointments with customers • Provided superior customer service through quick rapport building

• Patrolled assigned areas thoroughly • Ensured all visitors were checked-in • Maintained a detailed daily log

• Greeted and checked-in guest • Edited and tested games • Scheduled meetings for associates • Planned and scheduled events

• Completed weekly inventory and labeled merchandise • Opened and closed the store promptly • Provided excellent customer service, which increased sales within the month