Georges Sadek

Nov 2024 - Present ●Mission: Expert Consultant Support January 2024 till October 2024 ●Mission: Data Analysis and Tableau Specialist ●Tools: Tableau Desktop-Cloud-Prep ●Details: -Collect, organize, and analyze large datasets from various sources (databases, systems, etc.). -Develop and implement data collection that optimizes statistical efficiency and data quality. -Interpret data, analyze results, and provide ongoing reports. -Collaborate with stakeholders to understand their data needs and ensure data is being used effectively -Prepare detailed reports for decision-makers, including data visualizations -Identifying and correcting errors or inconsistencies in data (e.g., missing values, duplicate records) -Detecting inaccuracies, inconsistencies, and anomalies in data (e.g. incorrect entries, outdated information) -Identifying and eliminating duplicate records to ensure that each data entry is unique -Keeping a record of the data cleaning process, including what changes were made and why -Validating Data: Checking the accuracy and relevance of data against reference sources or rules -Design flows that automate multi-step processes, incorporating decision points, loops, and various actions to handle different scenarios -Configuration in Salesforce of Approval Processes, Survey Force, Email to Case, Web to Case, Knowledge Base, Service Level Agreement SLA, Chat Bot

Aug 2023 - Dec 2023 ●Mission: Data Analyst&Salesforce Admin Configuration -Manage user setup, profiles, roles& permissions -Configure st&ard&custom objects, workflows, validation rules& approval processes -Implement security controls&sharing rules as required -Gather requirements&translate them into scalable configurations -Create&maintain custom reports, dashboards& analytics to track performance&key metrics Oct 2022 - Aug 2023 ● Mission: Business Analyst -Requirements Gathering: Identifying, documenting& analyzing business needs to define project goals&expectations -Data Analysis: Collecting, interpreting&transforming raw data into meaningful insights to support decision-making -Solution Development: Designing&building customized solutions that address specific business challenges&technical requirements -Process Improvement: Evaluating&enhancing current workflows to streamline operations&increase efficiency -Testing&Validation: Guaranteeing the effectiveness&performance of solutions by conducting thorough testing&validation processes -Documentation: Creating comprehensive&accurate records of project deliverables, processes&systems for future reference -Stakeholder Communication: Facilitating clear&effective communication between project stakeholders to ensure alignment&managing expectations ●Tools: Lucid chart,Confluence,Salesforce ●Details: Salesforce Configuration -Flows -Validation rules -Approval Processes Aug 2022 - Oct 2022 ●Mission: Data Migration from SAP to Salesforce. -Design,develop&implement data integration processes using Talend Open Studio -Build ETL workflows to extract data from multiple sources,transform it based on business rules& load it into target databases or systems -Collaborate with data architects&business analysts to understand data requirements&translate them into technical solutions -Monitor&maintain scheduled jobs -Write detailed documentation&provide user support for Talend processes&workflows

•From 2008 – 2022: NetPharma (Operations Supervisor) oResponsible for launching a new project “PharmaWorks” (pharmacy ERP, a modern fully integrated pharmacy management software that provides accounting, sales, stock, and patient management…), aiming at developing, determining the demand and services needed by the pharmacists and identifying potential customers. oInvestigate and supply analysis to fix application/configuration issues. oCreating and maintenance integration processes with new customers. oSupport customer during the “go live” process. oRespond to customer inquiries relating to information, product functionalities, and issues. oOversee product development and monitor trends that indicate the need for new features & services. oProviding customer/Technical support to improve sales revenue for netpharma's software (HeliumPro/PharmaWorks/PharmaCycle). oEnsure timely and efficient introduction and deployment of new software upgrades. oSort, prioritize, track and route issues/tickets. oTroubleshooting windows OS. oInstall, configure, troubleshoot and maintain all office software and hardware (printers, wifi systems, screens, …) oPlan, coordinate and lead all activities of various departments including: Direct the sales team dpt, setting and following up on target in a way to ensure its achievement. Ensure timely and efficient introduction and deployment of new software upgrades. •From November 2001 – 2008: NetPharma « (Account & Technical Manager): 1.Ace’s Software: Finance & Stock Management for pharmacies 2.PharmaCycle Software+ Analysis: Modern, cloud based application, created to direct order placement/settlement between pharmacies and suppliers, real time and secure access to catalogue(in/out of stock, offers,…), orders completed and pending. 3.HeliumPro Software+ Analysis: Point of sale, patient information, advanced reporting, stock control, accounting, pharmacy user administration 4.Programming VB 6 and .Net 5.queries & views in SQL server.

Working in a pharmacy (Naccache) Stock Management, invoicing, SSN, Sales …etc.

TCS “Teletrade Computer Systems” (Assembling computers + fixing hardware problems and troubleshooting) TCS “Teletrade Computer Systems” (Formatting and installing Windows & installation and configuration of many computer peripherals such as printers, scanners, internet cameras, TV-tuners……)