George K.

• Plan, initiate, coordinate, and translate business requirements into functional and technical requirements & design for Conversational AI. • Apply Strategic decisions in the design part of the product to have minimal risk and smooth rollout • Curate High level design diagrams - sequence/swim lane depiction/system architecture/workflow diagrams • Analyze requirements and provide optimal solution design and call out any design challenges • Analyze provide design trade off's and facilitate team to choose the best solution design • Develop and maintain product roadmap technical perspective to stakeholders on upcoming features and execution • Develop and manage product KPIs to track success and inform decision-making • Participate and Facilitate product demos/ design playbacks and presentations to internal and external stakeholders • Develop/Design and implement product launch plans that includes customer success strategies • Collaborate with cross-functional teams (UI/UX, Business Teams, Engineering Team, QE Teams, at times with Senior Management) to define and groom product requirements, resulting in a successful launch of a new product within X months • Come up with alternative design plans and scoping in case of technical conflicts

• Technical Program Management and Product Management professional focusing on product development with experience in requirement gathering, roadmapping, planning, delivery, and analysis • Expertise in portfolio management, enabling me to effectively manage multiple projects and align them with business objectives to deliver value to stakeholders • Proactively seek out cross functional dependencies, roadblocks and risks across teams and programs, and swiftly drive them towards resolution and mitigation • Gather business requirements and compare to existing software capabilities, able to create a gap analysis and drive the gaps to closure through Asana • Proven abilities in working with XFunc and X-Geo teams to successfully deliver SaaS products. • Work with team in identifying unforeseen issues, triage, troubleshoot and fix them. • Communicate effectively with senior management through weekly/quarterly reports

• Worked on Apple Enterprise Business Programs including NPI, from inception to delivery, ensuring smooth operations post-production. • Engaged with product managers and business stakeholders to analyze customer opportunities, target experience, resolve dependencies, and frame success metrics. • Complex programs for multiple stakeholders, including observably requirements analysis, issue resolution, implementation and enhancements for new cloud infrastructure • Track-record of collaborating effectively with cross-functional teams to create project plans, secure commitments, resolve blocking issues, manage dependencies, mitigate risks, and optimize scope and resources for effective changes. • Frequently worked on new scalable global infrastructure designs to ensure high system availability, serving billions of customers. • Analyzed infra requirements, wrote specifications, scoped technical requirements. • Performed extensive system monitoring, reviewed performance parameters, prepared application recovery plans for unexpected failures, and conducted disaster recovery activities. • Coordinated monthly deployments in shared cloud environments, resolving dependencies, conflicts, and release criteria with smooth delivery, and fixing issues. • Owned new platforms, identifying and resolving known issues and regularly updating stakeholders on status with root cause analysis. • Collaborated with teams to load test and tune new systems for high availability and reliability during Apple NPIs and unexpected load events. • Supported teams and worked with business teams, customers through strategic planning, vision and road mapping, building alignment with cross-functional leaders. • Maintain release management across the pipeline ensuring CI/CD with smooth execution. • Influenced crucial platform/product decisions to align with program goals. • Led the team to understand new features and bug fixes that go live as part of release plans

• Created several POC's to validate the technical feasibility of system design. • Identify stakeholder issues and business model/KPIs to build requirements. • Proactively identify and analyze complex, long-term, critical infrastructure problems. • Effectively communicate to Senior Management with Weekly & Quarterly reports. • Driven process improvements across multiple teams and functions through automation. • Introduce new infrastructure designs for better load balancing and ensure high system availability. • Performed Integration - Unit tests to identify the requirement gaps and bug fixes. • Performed Root Cause Analysis for many production issues and fixing them. • Designed and developed static HTML web pages for iCloud web apps using JS, CSS, HTML5. • Worked also localization of these static pages in 24 languages (extensively used CSS3). • Developed in-house hybrid iOS application using Objective C & Mobile Entree plugin. • Worked closely with sales, business partners to scope requirements and design documents. • End to End validations through automated scripts working along with the cross teams. • Developed software tools to support the team including toolkit contributions, monitors and reports.

Worked as a UI engineer for iOS apps and iCloud: • Designed, Developed all of the static pages for icloud.com. • Transitioned native iOS Apps to new UI during transition from iOS6 to iOS 7. • Extensively worked on in-house iOS mobile applications. • This includes participation in initial UI design, and requirement specifications. • Implemented several new features in UI for the native apps and deployed for global rollout. • Developed custom JS scripts for these pages to get the analytics in the background. • Worked on fixing bugs for several iOS Apple apps in a fast phased development cycle.

Worked as iOS app developer for an in-house iPhone mobile application using ObjC language: • This position is responsible for design, development and deploy new features for the app. • Developed features includes college directory, sports schedule, department details • This includes participation in initial UI design, and requirement specifications for each client. • Performed error tracking/logging, usability testing and quality assurance for the iOS app.

Worked as Embedded Software Engineer for Flight Management Software: • Specialized knowledge on processes and procedures on software development, testing, implementation, maintenance, support with a complete knowledge on SDLC. • Developed a customized tool for the software written based on C and C++ languages. • Worked as a design engineer in framing out the low-level requirements and design modules. • Acted as primary contact between business and development teams for all issues • Performed data analysis and end to end testing for AMS Controller aircraft software • Performed the Gap Analysis, Code analysis, Peer Reviews, Test Readiness and Coverage metrics • Responsible for handling manual testing, automation, debugging and troubleshooting. • Worked closely with business clients for requirements gathering and analysis. • Automated report generation using Unix shell scripts

Awarded scholarship and Graduate Assistantship