george stafford

Troubleshooting, and repair of servers, desktops, printers, and laptops. Performed configurations, installations, and upgrades on servers and desktops. Desktop support. Founder of a network services division at I.C.S.S, which performed design, implementation, and troubleshooting of a wide variety of network environments. Provided second level desktop backfill coverage at many account sites including, Blue Cross Blue Shield, PGW, Temple University

Responsible for Pre Sales , Implementation , and Steady State Support of Xerox Office Services Tools Including: Xerox Device Manager, Enterprise Print Governance, Xerox Services Portal and Xerox Mobile Print Solution.

Performed Lean Sig Sigma assessments of Managed Services operations. Focused on improved workflow and cost efficiencies. These projects included: IT Services, production center, mail and shipping operations. Tasks of the Delivery Consultant ranged from project management through to data analysis and status updates to stakeholders. Implementation of those changes helped improve customer satisfaction, reduced WIP and increased employee efficiencies

Managed 20 information technology professionals at various locations. Responsible for hiring, training and all other HR related tasks for the team. Managed day-to-day MPS operations at J&J facilities in Raritan NJ, Springhouse PA and Moorestown NJ. Maintained P&L and assessment reports to control and report profit and loss to Xerox Corp HQ. Managed day to day operations for the Xerox MPS implementations for General Electric and Honeywell.

King of Prussia, PA. I.T. Systems Engineer. System administration, troubleshooting, repair, configuration, and moves. Support of servers, desktops, printers, and laptops. System reloads, and configuration including, VPN, and mainframe (Reflection). Desktop support, migration projects, and tape backup changes. Backfill helpdesk coverage at Microsoft, and SEI, which included: hardware, software, networking, and data center support, Windows 2000, Windows NT, and a variety of other applications used at the both sites. Worked closely with ESL; a specialty division of Siemens that handled 24-hour service, and support for mission critical servers, and networking equipment.

Xerox (NYSE: XRX) is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization. We conduct business in 180 countries, and our more than 140,000 employees create meaningful innovations and provide business process services, printing equipment, software and solutions that make a real difference for our clients – and their customers. On January 29, 2016, Xerox announced that it plans to separate into two independent, publically-traded companies: a business processing outsourcing company and a document technology company. Xerox expects to complete the separation by year-end 2016. Learn more at www.xerox.com.

Responsible for pre sales, design and transition oversight of total Enterprise Managed Print Services solutions including: IT Services, Workflow, Content Management, Mobile Printing, Cloud Services and Secure Follow Print solutions. Worked in close collaboration with Operations, external partners and Xerox Professional Services teams to ensure end to end delivery and support of comprehensive, 10 million and up Managed Services solutions. Accountable for helping our customers and Xerox meet cost and profit initiatives along with targets for service delivery. Managed required project personnel to complete specified tasks.